Michelle McCool
North Arlington,NJ
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
27
27
years of professional experience
Work History
Retention Specialist
AAA Northeast
09.2022 - Current
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Membership Sales Representative
AAA Northeast
06.2022 - 04.2023
- Networked at events and by phone to expand business profits and revenues.
- Expanded client base through effective networking, relationship-building, and follow-up techniques.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
Paramedic
Union City Police Department
08.2000 - 01.2018
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Responded to daily emergencies and worked alongside firemen and EMTs.
- Increased survival rates with rapid recognition of life-threatening conditions and swift initiation of appropriate interventions.
- Monitored patients' vital signs to assess condition and identify necessary medical interventions.
Manager of Operations
Pizza Hut
01.1997 - 02.2000
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
No Degree - Nursing
Lincoln Technical Institute - Edison
Iselin, NJ06.2020
High School Diploma -
North Arlington High School
North Arlington, NJ06.2000
Skills
- Data review
- Report Preparation
- Training development
- Human Resources Management Systems
Timeline
Retention Specialist
AAA Northeast
09.2022 - Current
Membership Sales Representative
AAA Northeast
06.2022 - 04.2023
Paramedic
Union City Police Department
08.2000 - 01.2018
Manager of Operations
Pizza Hut
01.1997 - 02.2000
No Degree - Nursing
Lincoln Technical Institute - Edison
High School Diploma -
North Arlington High School