Hi, I’m
Michelle McDonald
Round Rock,TX
Summary
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
16
years of professional experience
1
Certification
Work History
The Hartford
Agile Product Owner/Business Consultant
12.2020 - Current
Job overview
- Attended Agile ceremonies, demos and production proving activities.
- Served as point of contact for Receipts and Distribution (RAD) application for Workers Comp, Auto and Property Payments
- Broke project into epics and implementable user stories.
- Interacted with internal stakeholders as voice of customer.
- Liaised with product team and development team to help break down requirements.
- Owned and prioritized product backlog for 9 servers and 11 environments.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Updated customers and senior leaders on progress and roadblocks.
- Partnered with project team members to identify and quickly address problems.
- Work with vendors such as PayPal/HyperWallet to resolve payment issues
The Hartford
Medical Consultant
10.2016 - 12.2020
Job overview
- Conduct quality audits that take a holistic approach in assessing claim outcomes based on accuracy, resolution, efficiency and customer service while identifying quantifiable defects and opportunities relating to vocational and medical management of claim files that impact the bottom line for Group Benefit claims.
- Effectively communicate observations, findings, file ratings, and quality drivers with internal customers at all levels of the organization.
The Hartford
Clinical Team Leader
08.2011 - 10.2016
Job overview
- Supervised a staff of 10 Return to Work Coordinators across the network spanning 5 offices.
- Fostered staff development and competency through supervision, coaching, trainings and team meetings.
- Ensured staff have the tools necessary to reach bench-mark goals in referral management and the desired outcome of return to work. Increased return to work outcomes by 48% after transitioning into the leadership role.
- Took on various stretch assignments as available such as presenting at conferences, assisting with managing other teams while team leads are out on leave, assisted with reviewing and implementing changes to training and mentoring program, various projects as assigned.
The Hartford
Return to Work Coordinator
03.2007 - 08.2011
Job overview
- Reviewed Short and Long term disability claims for return to work potential.
- Negotiated safe and productive return to work outcomes by ensuring the injured worker was able to perform a new or accommodated work duty within the current functional levels provided by the treating physician.
- Achieved Quality Assurance Scores of an average of 99.8%, surpassing the target of 92%
- Surpassed return to works goal each year meeting 149 - 181% or the goal annually.
Education
University of IowaIowa City, IA
Master of Arts from Rehabilitation Counseling
University of IowaIowa City, IA
Bachelor of Arts from Psychology With Honors
Skills
- Key Relationship Development
- Monitoring and Reporting
- Agile Principles
- Acceptance Criteria
Certification
- Certified Scrum Product Owner - certified since 2023
- Certified Rehabilitation Counselor- certified since 2004
- Six Sigma Yellow Belt Certified - January 2018
Timeline
Agile Product Owner/Business Consultant
The Hartford
12.2020 - Current
Medical Consultant
The Hartford
10.2016 - 12.2020
Clinical Team Leader
The Hartford
08.2011 - 10.2016
Return to Work Coordinator
The Hartford
03.2007 - 08.2011
University of Iowa
Master of Arts from Rehabilitation Counseling
University of Iowa
Bachelor of Arts from Psychology With Honors
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