MICHELLE A MCGEE
Florissant,MO
Summary
Results-driven Store Manager experienced in leading retail operations, including shrink management, customer retention, visual merchandising, P&L oversight, and inventory management. Drove performance through customer loyalty initiatives and developed associates into effective leaders, achieving promotions through mentoring. Focused on enhancing team coordination and project delivery via strong communication, problem-solving, and adaptability.
Overview
14
14
years of professional experience
Work History
Co Manager
Hobby Lobby
Kirkwood, MO
11.2024 - 07.2025
- Trained and mentored new team members on product knowledge and customer service.
- Supervised daily store operations and maintained visual merchandising standards.
- Assisted in inventory management, including restocking shelves and organizing products.
Store Manager
Five Below
Saint Louis, MO
01.2022 - 11.2024
- Managed cash-handling, merchandise management, interviewing, hiring, training, and scheduling of associates to ensure smooth store operations.
- Fostered positive work environment and ensured exceptional service for each customer through proactive engagement and support.
- Analyzed operational problems, including theft and waste, and established procedures to mitigate these issues.
Store Manager
Ross
Saint Louis, MO
03.2016 - 12.2021
- Trained employees to connect with customers, build trust, and resolve routine concerns independently, enhancing customer satisfaction.
- Demonstrated leadership by ensuring adherence to company standards and protocols across all locations, fostering a consistent customer experience.
- Monitored team adherence to policies and procedures, providing support to underperforming employees to elevate overall team compliance.
- Taught employees how to connect with customers, build trust, and independently handle routine concerns.
Assistant Manager
Walmart
Saint Louis, MO
07.2011 - 03.2016
- Mentored entry level associates into leadership positions, becoming a leadership trainer for new store managers.
- Revamped systems, processes, and training programs to turn around a poorly performing store.
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
- Held team members responsible for reaching company objectives and processes.
- Managed employees, scheduled shifts, assessed training needs, and conducted performance reviews.
Education
Bachelor of Arts - Journalism
Lincoln University
Saint Louis, MOSkills
- Hiring and training
- Orientation and training
- Employee evaluations
- Retail operations
- Inventory control
- Sales monitoring
- Build successful teams
Timeline
Co Manager
Hobby Lobby
11.2024 - 07.2025
Store Manager
Five Below
01.2022 - 11.2024
Store Manager
Ross
03.2016 - 12.2021
Assistant Manager
Walmart
07.2011 - 03.2016
Bachelor of Arts - Journalism
Lincoln University