Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Michelle McGriff

Hyattsville,MD

Summary

Dynamic Senior Equal Employment Program Manager at the Department of Homeland Security, adept in project management and stakeholder engagement. Proven track record in enhancing program efficiency and compliance, leading cross-functional teams to achieve strategic goals. Recognized for innovative process improvements and effective communication, driving significant organizational impact.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Senior Equal Employment Program Manager

Department Of Homeland Security Headquarters
Washington, DC
09.2015 - Current
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Monitored performance metrics to ensure timely completion of tasks.
  • Conducted regular meetings with team members to review progress and address any issues or concerns.
  • Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
  • Analyzed data collected during the course of the program operations and reported results accordingly.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Conducted regular program reviews and status updates with stakeholders, fostering transparent communication and stakeholder engagement.
  • Assessed accurate and relevant information for fact-based decision making.
  • Analyzed and interpreted complex data sets and reports.
  • Created tactical relationships with program offices and components to propel projects and attain results.
  • Guided the strategic planning and goal-setting process for programs, aligning initiatives with organizational vision and priorities.
  • Advocated for the program, securing executive support and resources necessary for program success.
  • Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
  • Championed continuous improvement initiatives, incorporating lessons learned and best practices into program operations.
  • Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
  • Generated and delivered reports, program review presentations and other program status updates.
  • Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Senior Policy Advisor

Transportation Security Administration, TSA
Arlington, VA
01.2011 - 09.2015
  • Facilitated communication between internal stakeholders regarding proposed changes in organizational policies or procedures.
  • Conducted research and analysis of existing policies, programs, regulations, and practices related to assigned areas of responsibility.
  • Participated in meetings with TSA civil rights leadership to discuss current policy initiatives or new program development proposals.
  • Monitored legislative developments, analyzed potential impacts on the agency, and provided recommendations for action to senior leadership.
  • Drafted memos outlining proposed changes in policy or procedure for approval by senior leadership.
  • Researched best practices from other government agencies and private sector organizations related to specific policy issues.
  • Reviewed relevant civil rights laws, regulations, and court decisions as they relate to assigned areas of responsibility.
  • Developed communications materials such as fact sheets and content for inclusion in speeches, responses to congressional inquiries, and press releases about ongoing TSA policy initiatives.
  • Coordinated with stakeholders from various component program offices to ensure consistent implementation of policies across the agency.
  • Participated in interagency teams responsible for analyzing data associated with specific policy initiatives.
  • Provided advice and guidance on complex policy issues to executive-level staff members.
  • Developed and implemented policy strategies to support TSA's mission.
  • Prepared briefing materials and talking points regarding EEO and diversity management for use by TSA officials in meetings with external stakeholders.
  • Collaborated with other staff members in preparing written reports summarizing findings from research projects.
  • Provided recommendations to leadership teams on process and policy improvements.
  • Developed proposals, roadmaps, and reports for each potential improvement.
  • Wrote detailed reports explaining policy actions and impacts.
  • Completed in-depth research into current policies and procedures in order to fully understand existing conditions.
  • Identified and reviewed roadblocks to desired updates and developed possible resolutions.
  • Advised agency officials on political topics and trends pertinent to contemplated civil rights-related policy changes.

Deputy Director and Operations Manager

TSA Office of Transportation Security Redress
Arlington, VA
11.2005 - 01.2011
  • Recruited, trained, supervised, coached and evaluated personnel.
  • Monitored and evaluated program effectiveness, making adjustments as necessary.
  • Developed innovative approaches for improving processes and services.
  • Collaborated with Redress program stakeholders to identify areas for improvement and implement change.
  • Directed staff in the accomplishment of organizational objectives.
  • Engaged stakeholders by providing regular updates on progress toward goals.
  • Prepared reports detailing activities of the Redress program for senior management review.
  • Implemented changes that improved productivity levels.
  • Implemented multiple process updates to drive improvements to operations including the development and deployment of a web-based case management system.
  • Took targeted mandates and created actionable plans leading to processing of 50,000 requests for redress per year.
  • Assisted in developing and implementing strategic plans to achieve organizational goals of relieving unintentional traveler security disruptions at US airports and border crossings.

Special Assistant for Policy

TSA Office of Civil Rights and Liberties
Arlington, VA
01.2004 - 11.2005
  • Developed policies and programs to attract, retain, and promote a diverse workforce.
  • Designed and implemented organization-wide plans to identify and eliminate barriers to equal employment opportunity.
  • Developed strategies to identify systemic issues leading to underrepresentation in mission-critical areas in the TSA workforce.
  • Conducted barrier analyses, and prepared, then implemented action plans to eliminate barriers to EEO, and promote workforce diversity.
  • Provided guidance to TSA leadership on complex and sensitive diversity management matters.
  • Served as TSA’s representative on the DHS Management Directive 715 Cross-Functional Team, responsible for identifying barriers that limited opportunities for DHS employees and applicants for employment.
  • Eliminated the Formal Complaint Division backlog by reviewing EEO counseling reports, formal complaints, and supporting documentation used to conduct acceptance or dismissal analysis.
  • Standardized processes for tracking complaints set for hearing, and matters on appeal.

Chief, External Civil Rights Division

Transportation Security Administration, TSA
Arlington, VA
07.2002 - 01.2004
  • Formally established the TSA's External Civil Rights Program.
  • Supervised full-time employees and external civil rights complaint processing.
  • Provided guidance to TSA senior leadership on external civil rights complaints raised by members of Congress, other federal agencies, and the traveling public.
  • Supervised the development of policies and procedures regarding nondiscrimination in TSA's federally conducted programs.
  • Monitored programs and activities funded in whole or in part by TSA, and determining compliance with federal statutes and regulations that prohibit discrimination.
  • Provided briefings on TSA's roles and responsibilities during the rollout of its security screening workforce at the nation's 450 airports.

Attorney Advisor

Department of Agriculture
Washington, DC
10.1999 - 06.2002
  • Supervised contract employees whose work required the preparation of statistical data and departmental responses under the Pigford v. Glickman Consent Decree involving more than 20,000 African American claimants.
  • Interpreted and applied the statutory and regulatory relief afforded by Title VI of the Civil Rights Act of 1964 and the Equal Credit Opportunity Act (ECOA), 15 U.S.C. 1691 et seq.
  • Counseled clients at the Farm Service Agency daily on its obligations under the Consent Decree.
  • Reviewed and evaluated more than 10,000 claims to ensure accuracy in the government’s response and award of relief under the parameters of the Consent Decree.
  • I advised the agency's General Counsel and Associate General Counsel for the Civil Rights Division of ongoing issues involving the implementation of the Consent Decree along with barriers to complete implementation.

Assistant Director for Compliance

Vanderbilt University Opportunity Development Ctr.
Nashville, TN
06.1995 - 07.1999
  • Developed policies and programs to attract, retain, and promote a diverse workforce.
  • Consulted and assisted in designing and implementing organization-wide plans to identify and eliminate barriers to equal employment opportunity.
  • Advised management on the rights of minorities, women, and individuals with disabilities.
  • Provided assistance, advice, and instructions to employees on difficult problems encountered that were precedent-setting, requiring further action.
  • Established guidelines and performance expectations for staff members.
  • Provided informal feedback, and periodically evaluated employee performance.
  • Provided advice and counsel to workers related to performance and administrative matters.
  • Represented management in meetings with high-level officials, federal agencies, and members of external organizations.
  • Monitored the university's compliance with federal, state, and local legislation governing nondiscrimination and affirmative action.
  • Investigated and resolved charges of unlawful discrimination by and against faculty, staff, and students.
  • Planned, designed, and implemented the university's Affirmative Action Program.
  • Designed and conducted workshops and programs on affirmative action and diversity issues.
  • Contributed writings to the Opportunity Development Center's (ODC's) quarterly newsletter, and other publications.
  • Served as the university liaison with outside organizations and agencies, including the Nashville Urban League, Tennessee Human Rights Commission, and Girl Scouts of America.

Education

J.D. - Law

Howard University School of Law
Washington, DC
05-1985

Bachelor of Arts - Psychology

Spelman College
Atlanta, GA
05-1982

Skills

  • Project management
  • Data analysis
  • Policy writing
  • Stakeholder engagement
  • Performance metrics
  • Regulatory compliance
  • Process improvement
  • Team leadership
  • Policy and procedure improvements
  • Partnership development
  • Effective communication
  • Cross-functional collaboration
  • Report generation
  • Strategic planning
  • Work Planning and Prioritization
  • Problem-solving
  • Stakeholder management
  • Interpersonal skills
  • Cross-functional team leadership
  • Team management
  • Operations management

Certification

Court Admissions to Practice

United States Court of Appeals for the Sixth Circuit

United States District Court for the Middle District of Tennessee

Tennessee Supreme Court

District of Columbia Court of Appeals

Supreme Court of Pennsylvania

American Association for Affirmative Action (AAAA)

Received certification in the areas of in-depth studies of research methodology, personnel policies and employee relations, report preparation, and data analysis associated with discrimination case processing and Affirmative Action Program and Plan development.

Vanderbilt University Owen Graduate School of Management

Train the Trainer Program Certification

Laboratory for Scientific Interrogation

Scientific Content Analysis (SCAN) Course Certification

National Association of Women in Education (NAWE) Institute

Emerging Women Leaders Program

Accomplishments

  • Department of Homeland Security Secretary's Equity Award for Combating Gender Based Violence
  • White House Initiative on Historically Black Colleges and Universities Excellence in Innovation and Competitiveness Public Partnership Award
  • Transportation Security Administration Technology Achievement Award File-Maker Pro Redress Management System Group

Affiliations

  • District of Columbia Bar Association
  • Historically Black Colleges and Universities Law Enforcement Executives and Administrators (HBCU LEEA)
  • Women in Federal Law Enforcement (WIFLE)
  • Delta Sigma Theta Sorority Incorporated

References

References available upon request.

Timeline

Senior Equal Employment Program Manager

Department Of Homeland Security Headquarters
09.2015 - Current

Senior Policy Advisor

Transportation Security Administration, TSA
01.2011 - 09.2015

Deputy Director and Operations Manager

TSA Office of Transportation Security Redress
11.2005 - 01.2011

Special Assistant for Policy

TSA Office of Civil Rights and Liberties
01.2004 - 11.2005

Chief, External Civil Rights Division

Transportation Security Administration, TSA
07.2002 - 01.2004

Attorney Advisor

Department of Agriculture
10.1999 - 06.2002

Assistant Director for Compliance

Vanderbilt University Opportunity Development Ctr.
06.1995 - 07.1999

J.D. - Law

Howard University School of Law

Bachelor of Arts - Psychology

Spelman College

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