Michelle McLain
Port Orange,FL
Summary
IT Analyst with 27 years of experience managing an IBM iSeries. a proven track record at the City of Port Orange, enhancing system performance and user satisfaction. Expert in IT troubleshooting and risk assessment, I led initiatives that streamlined operations and automated processes, significantly improving efficiency. Adept at collaborating with teams to deliver tailored technology solutions that meet organizational goals.
Overview
28
28
years of professional experience
Work History
IT Analyst
City of Port Orange
03.1998 - Current
- Analyzed system performance and identified areas for improvement in IT infrastructure.
- Developed and maintained documentation for software applications and processes to enhance team knowledge.
- Collaborated with cross-functional teams to implement technology solutions aligned with organizational goals.
- Led initiatives to streamline IT operations, improving efficiency and user satisfaction across departments.
- Developed custom solutions for clients, tailoring technical specifications to meet unique needs.
- Played key role in successful migration of data to new cloud-based storage system.
- Reduced manual processes, automating routine tasks to free up resources for strategic initiatives.
- Enhanced system reliability by conducting regular software updates and hardware maintenance.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Conducted thorough testing of new systems, ensuring functionality met organizational requirements before deployment.
Education
Bachelor of Science - Computer Science
The University of Alabama
Tuscaloosa, AL12-1989
Skills
- IT troubleshooting
- Customer support
- Risk assessment
- Network administration
- Excellent communication
- Problem-solving
- Multitasking
- Attention to detail
- Database administration
Timeline
IT Analyst
City of Port Orange
03.1998 - Current
Bachelor of Science - Computer Science
The University of Alabama
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