Michelle McLendon
Semmes
Summary
Reliable and dedicated in sales. Successful at promoting customer loyalty, satisfaction, consultative techniques and diligent attention to individual needs. Knowledgeable about products, payment processing and customer retention. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Michelle Twitchell State Farm
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales
Laurel Flowers State Farm
09.2017 - 06.2023
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Maintained detailed records of customer information and policy sales.
- Generated sales by recommending policies and add-ons.
- Connected with prospective clients to set appointments.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Patient Care Technician - CCHT
Fresenius Medical Care
09.2004 - 08.2017
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Cleaned and connected fistulas and grafts to prevent infection.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
- Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
Education
High School Diploma -
Murphy High School
Mobile, AL05.2000
Skills
- Lead Prospecting
- Professional Relationships
- Sales Quota Achievement
- Property and Casualty Insurance Sales
- Insurance Sales
- Bank Deposits
- Account Retention
- Product Knowledge
- Training Junior Team Members
- Customer Needs Assessment
- Telephone Etiquette
Certification
- Licensed in P&C and Life & Health 2018
- Notary
P & C License
Currently hold P & C and Life & Health License for Alabama, Illinois and Missouri. All licenses are current.
References
Brittany McQueen, Medical Appointment Setter
251-586-4244
Stephanie Parker, Business Owner
251-367-9213
Janice Christian, Registered Nurse
251-581-1740
Timeline
Customer Service Representative
Michelle Twitchell State Farm
08.2023 - Current
Sales
Laurel Flowers State Farm
09.2017 - 06.2023
Patient Care Technician - CCHT
Fresenius Medical Care
09.2004 - 08.2017
High School Diploma -
Murphy High School
- Licensed in P&C and Life & Health 2018
- Notary
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