Michelle Mendez
Fresno,CA
Summary
Skilled Customer Service Representative with a proven track record at Salahs Auto Repair, adept in critical thinking and Microsoft Excel. Excelled in managing high-stress situations and resolving customer complaints, significantly enhancing customer loyalty. Demonstrated exceptional active listening and data entry skills, contributing to efficient problem resolution and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Salahs Auto Repair
01.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Cashier
Kentucky Fried Chicken
07.2019 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Dewold High School
Fresno, CA05.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Customer relations
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Paperwork processing
- Appointment scheduling
- Documentation
- Team development
- Data collection
- Prioritization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Salahs Auto Repair
01.2023 - 01.2025
Cashier
Kentucky Fried Chicken
07.2019 - 12.2022
High School Diploma -
Dewold High School
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