Michelle Mendoza
Naples
Summary
Dynamic leader with a proven track record at Publix, enhancing team performance and customer satisfaction through effective problem-solving and team management. Excelled in complaint resolution and customer engagement, significantly improving service standards. Skilled in both critical thinking and cash handling, demonstrating a unique blend of technical and interpersonal abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Team Leader
Publix
02.2020 - Current
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Collaborated with management to develop strategies aimed at improving overall team performance.
- Led training sessions for new customer service protocols, resulting in improved customer satisfaction scores.
- Coached team members individually to develop their skills and improve performance, tailoring guidance to their specific needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Arts - Cosmetology
Lorenzo Walker Technical College
Naples, FL01-2025
Skills
- Team management
- Complaint resolution
- Call center experience
- Retail store support
- Problem-solving
- Time management
- Attention to detail
- Critical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
German
Elementary
Timeline
Customer Service Team Leader
Publix
02.2020 - Current
Associate of Arts - Cosmetology
Lorenzo Walker Technical College
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