Michelle Mensch
York,PA
Summary
Results-driven Sales Consultant with extensive experience in consultative selling and customer engagement. Focused on enhancing sales and service initiatives by building strong client relationships and identifying their needs. Increased sales through targeted marketing strategies and personalized support.
Overview
28
28
years of professional experience
Work History
Construction Superintendent
Gemcraft Homes, Inc
York, Pennsylvania
05.2024 - 12.2024
- Manage entire construction process on time and within budget
- Organize and schedule all subcontractor and construction activities
- Ordered and scheduled delivery of materials to maintain project timelines and resource availability
- Scheduled all inspections to ensure compliance with regulations and project specifications
- Conduct pre-construction and pre-settlement meetings customers with customers in a caring professional manner
- Demonstrated motivation by delivering high-quality homes and ensuring customer satisfaction.
Sales Consultant
Raymour & Flanigan
Hanover, PA
01.2023 - 04.2024
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Engaged with clients to build long-term relationships for repeat business.
- Consulted with customers to identify furniture needs and preferences.
- Provided detailed product information to customers, including features, prices, and availability.
- Addressed customer questions and concerns regarding products and services.
- Provided customer service to ensure guest satisfaction.
- Participated in regular training sessions on new products, services, and industry trends.
Gas Pipeline Locator
INFRASOURCE CONSTRUCTION
York, PA
09.2020 - 12.2022
- Locate underground natural gas utilities in response to PA One Call
- Consulted with and supported Columbia Gas coordinators, inspectors, engineers, and InfraSource field crews to facilitate project execution.
- Coordinated complex ticket meetings for large projects to ensure alignment among stakeholders.
- Participated in Safety Committee meetings to evaluate and enhance workplace safety initiatives.
- Acute awareness of potential job hazards and project issues
Gas Pipeline Locator/Field Coordinator
PRECISION PIPELINE SOLUTIONS
York, PA
09.2018 - 09.2020
- Located underground natural gas utilities in response to PA One Call
- Consulted with Columbia Gas Coordinators and Inspectors to facilitate effective project execution
- Scheduled and coordinated directional traffic to maintain safe vehicle flow during operations
- Managed time and territory efficiently to ensure timely completion of job tickets
- Detail oriented with exceptional follow through with limited direction.
- Safety conscious in all areas of job responsibility, reporting any potential hazards and irregularities
Independent Contractor – Proctor
NORTHEAST GAS ASSOCIATION
PA
01.2016 - 09.2019
- Supervised operator qualifications testing sessions for utility and contractor field personnel, ensuring compliance with regulatory standards
- Verified identities of individuals during testing sessions to maintain integrity and security of the testing process
- Monitored sessions to ensure a secure testing environment, safeguarding the accuracy of results
- Administration of online testing platform
Sales Manager/Project Coordinator
L.V. YANOVER CONSTRUCTION, LLC
York, PA
12.2004 - 01.2016
- Office duties for Builder/Developer
- Conducted sales calls with potential clients to identify needs and present tailored solutions
- Ordered construction materials to ensure timely project delivery and adherence to schedules
- Scheduled inspections and client meetings
- Organized permits from application to approval, facilitating compliance with local regulations
- Created punch lists to track final project tasks
- Exhibited at York County Builders Show to attract potential clients
- Participated in Builder’s Association Functions
- Parade of Homes Participant
Specialty Pharmaceutical Sales Representative
ABBOTT LABS/PDI, INC.
Harrisburg, PA
05.2001 - 12.2004
- Promoted Schedule II pain medications to over 100 healthcare professionals, enhancing awareness and understanding of product benefits.
- Facilitated communication and collaboration among district stakeholders; provided weekly market analysis to Abbott Labs headquarters, informing strategic decisions.
- Coordinated medical education programs and surgical grand rounds, enhancing knowledge transfer and engagement among healthcare providers.
Pharmaceutical Sales Representative
BRISTOL-MYERS SQUIBB / MEDICALL COMPANY
Harrisburg, PA
10.1996 - 05.2001
- Promoted CNS medications to healthcare professionals, enhancing awareness and education among physicians, hospitals, and pharmacists.
- Ranked in top one-third of Pennsylvania region for market share in 1998, contributing to competitive positioning in the market.
- Developed relationships with healthcare professionals to promote pharmaceutical products.
- Conducted product presentations to educate medical staff on new therapies.
- Collaborated with marketing teams to create effective promotional materials.
Education
Bachelors of Science - Biology
YORK COLLEGE OF PENNSYLVANIA
York, PA01-2001
Skills
- Consultative selling techniques
- Closing strategies
- Upselling methods
- Lead generation and prospecting
- Objection handling
- Detail-oriented
- Customer service excellence
- Effective communication
- Relationship management
- Active listening skills
- Friendly demeanor
Timeline
Construction Superintendent
Gemcraft Homes, Inc
05.2024 - 12.2024
Sales Consultant
Raymour & Flanigan
01.2023 - 04.2024
Gas Pipeline Locator
INFRASOURCE CONSTRUCTION
09.2020 - 12.2022
Gas Pipeline Locator/Field Coordinator
PRECISION PIPELINE SOLUTIONS
09.2018 - 09.2020
Independent Contractor – Proctor
NORTHEAST GAS ASSOCIATION
01.2016 - 09.2019
Sales Manager/Project Coordinator
L.V. YANOVER CONSTRUCTION, LLC
12.2004 - 01.2016
Specialty Pharmaceutical Sales Representative
ABBOTT LABS/PDI, INC.
05.2001 - 12.2004
Pharmaceutical Sales Representative
BRISTOL-MYERS SQUIBB / MEDICALL COMPANY
10.1996 - 05.2001
Bachelors of Science - Biology
YORK COLLEGE OF PENNSYLVANIA