Michelle Mercer
Glendale,AZ
Summary
Dedicated Hospitality Professional experienced in relationship building and time management within fast-paced restaurant environments. Delivered exceptional service by accurately handling tables of all sizes and focusing on customer needs to drive satisfaction and promote loyalty. Committed to contributing to team success and supporting organizational goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Bartender/Server
The Place
Glendale, AZ
10.2023 - 04.2026
- Provided exceptional customer service in a fast-paced bar environment.
- Mixed cocktails and beverages according to standard recipes and customer preferences.
- Managed inventory of liquor, beer, and mixers to ensure proper stock levels.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Handled cash transactions accurately and processed credit card payments securely.
Bartender/Server
Applebees
Phoenix, Arizona
02.2018 - 06.2021
- Provided exceptional customer service in a fast-paced bar environment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Performed opening and closing duties including restocking supplies.
Education
Associate of Arts - Business
Ashland University
Ashland, OH 06.2019 - 06.2023
Skills
- Strong multitasking
- Professional appearance
- Effective communication
- Customer service excellence
- Point of sale systems
- Cash handling
- Bar cleanliness
- Menu knowledge
Certification
- AZ Food Handlers Card
- AZ Liquor Certification
Timeline
Bartender/Server
The Place
10.2023 - 04.2026
Associate of Arts - Business
Ashland University
06.2019 - 06.2023
Bartender/Server
Applebees
02.2018 - 06.2021