MICHELLE MERGLER
SPINNAKER COATING LLC
30
years of professional experience
- Highly talented professional with over 20 years of successful experience in the Pressure Sensitive print world. A self-motivated problem solver with an ability to adapt to new situations and challenges. A true team player able to multi-task and maintain emphasis on quality and accuracy.
- Talent for identifying customer needs and trends to present proactive solutions.
- Exhibits a technical sales style finding the best product for the equipment and the end use need.
- Strong skills in the Microsoft System (Microsoft Word, Excel).
- Strengths in account management, problem-solving, supporting sales and customers. An overall team player.
- Demonstrates good work ethics and a ‘whatever it takes’ attitude.
- Attends trade shows and open houses working face to face with print partners
Work History
Sales Representative
4 Years 6 Months- Developed and maintained strong customer relationships to drive sales growth.
- Identified market trends and customer needs to propose effective solutions.
- Delivered product presentations to showcase features and benefits effectively.
- Collaborated with cross-functional teams to enhance product offerings and promotions.
- Performed on-site press qualifications for new digital products
- Offered technical advice for print partners on both printability and end use performance
- Vast knowledge of pressure sensitive products
Senior Customer Support Specialist
18 Years 6 Months- Providing excellent support to both our customers and outside sales team. Managed custom quoting processes and conducted follow-up communication. Quickly learning and staying up to speed with new product lines as our industry continues to change. Working closely with production planners as well as marketing to find solutions for any customer.
- Operated in the Lead Customer Support position for sheet market sales
- Helped orchestrate our die-cut program and training for the CSR’s
- Worked with Marketing on getting our website ready by entering item information and creating additional data sheets to flow into the web.
- Offered daily quality service to customers, providing technical advice, pricing details, and turn time information.
- Having a wealth of Spinnaker product knowledge and understanding the various print methods.
Account Specialist
5 Years- Coordinating the largest account within the corporation (Procter & Gamble). This required daily correspondence with customers and sales to move products seamlessly through our process. Worked with all items from development through the finishing stages.
- Selected to assist in creating a corporate wide customer service training program.
- Trained as an internal auditor to support ISO readiness.
- Received outstanding positive review and nomination for the MCC annual customer service award from senior management.
Business Development Coordinator
6 Years- My position as a Business Development Coordinator allowed me to work with customers to get new products kicked off the ground. Responsible for all global communications.
- Maintained several large accounts (Wal-Mart) in the Customer Service department. Responsibility for assisting sales and customers quickly and accurately.
- Promoted from Customer Service to a Business Development position.
- Supporting sales reps in new and existing business.
Education
High School Diploma - Commercial Printing
- Graduated with honors
High School Diploma
- National Honor Society
Skills
Relationship building
Sales cycle management
Technical Minded
Customer Service-oriented
Territory management
Business development
Strategic sales techniques
Analytical problem solver
Timeline
Sales Representative
Spinnaker / Mactac
02.2022 - CurrentRead More
Senior Customer Support Specialist
SPINNAKER COATING LLC
02.2008 - CurrentRead More
Account Specialist
MULTI-COLOR CORPORATION
01.2003 - 01.2008Read More
Business Development Coordinator
PAXAR GRAPHICS GROUP
01.1997 - 01.2003Read More
Miami Valley Career Technology Center
High School Diploma from Commercial Printing
Read More
Brookville High School
High School Diploma
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