Michelle Mewbourn

• Managed inbound call operations remotely for Humana members and physician offices.
• Address members questions related to Medicare Part D coverage while maintaining privacy in accordance with HIPAA standards.
• Processing new prescription orders, refills prior authorization. Tracking’s shipments to ensure medications arrive in a timely manner.
• Calculating copays and clarifying copay tiers. Processing payment's.
• Assisting members navigate pharmacy website or mobile app for refills.
• Bridge for questions and concerns between pharmacist and members,
• Working with local pharmacies to help Humana members with refills or renewals of their prescriptions.

Assisted families in Dallas County with child care assistance through Workforce Solutions of Greater Dallas.

• Greeted parents in office and answering incoming calls providing resources and support to help parents with their child care needs.