Michelle M. Griggs
Charlotte,NC
Summary
Results-driven Account Management and Customer Service professional with extensive experience building and maintaining client relationships, driving operational efficiency, and delivering exceptional customer satisfaction. Recognized for strategic problem-solving, team leadership, and a customer-centric approach that consistently exceeds expectations. Adept at managing diverse accounts, improving processes, and collaborating with cross-functional teams to achieve business goals.
Overview
24
24
years of professional experience
Work History
Director of Guest Services
Stay Furnished Apartments LLC
02.2024 - 12.2024
- - Managed all guest service operations for corporate housing clients, ensuring seamless check-ins and check-outs
- - Built and maintained strong client relationships, addressing inquiries and resolving issues promptly
- - Supervised housekeeping and warehouse teams, implementing schedules and ensuring timely performance
- - Conducted inspections and optimized unit layouts for guest comfort
- - Oversaw inventory, procurement, and logistics for housing supplies and internal team needs
Account Manager (Customer Service & Dispatch)
Moore Transportation Services, Inc (Landstar Ranger Agent)
10.2016 - 01.2024
- - Handled end-to-end account management for Fortune500 clients’ domestic and international transportation needs
- - Oversaw operations, including inventory control, material handling, and logistics coordination
- - Built client portfolios, prepared bids, and managed billing and proof of deliveries
- - Key Achievement: Increased sales for major accounts, positioning Landstar as a primary freight carrier
National Account Coordinator
Oakwood Worldwide
03.2014 - 09.2016
- - Served as the primary contact for a Fortune500 client, managing temporary housing requests globally
- - Analyzed trends and collaborated with sales to implement process improvements and strategies
- Key Achievement: Successfully managed international relocation projects and recognized for exceptional client relations
Account Coordinator
Oakwood Worldwide
03.2008 - 03.2014
- - Enhanced client retention and business growth, earning multiple awards, including MVP of the Year (2013)
Service Coordinator
Oakwood Worldwide
07.2007 - 03.2008
- - Streamlined utility and vendor services, reducing costs and improving processes
Customer Service & Dispatch
Moore Transportation Services, Inc (Landstar Ranger Agent)
04.2004 - 07.2007
- - Coordinated logistics for freight delivery, negotiated rates, and trained new employees
- Key Achievement: Acted as manager in the owner’s absence and ensured operational continuity
Guest Services Representative
Oakwood Worldwide
06.2003 - 04.2004
- - Provided exceptional guest support by addressing requests, delivering accurate information, and ensuring satisfaction through regular communication and inspections
- Collaborated with Operations, Sales, and Home Services to build strong relationships and maintain high service standards
Senior Account Manager
Elite Resources Premier Staffing
10.2000 - 06.2003
- - Managed staffing accounts across industries, recruited and onboarded employees, and conducted client site visits
- Key Achievement: Trained new staff and enhanced company operations through process improvements
Education
Vocal Music Performance, Piano Performance
Studied Vocal Music Performance with a Secondary in Piano Performance
Skills
- Client Relationship Development
- Account & Vendor Management
- Quality Customer Service
- Problem Solving & Decision Making
- Project Management
- Team Leadership & Training
- Detail-Oriented & Organized
- Microsoft Office & Business Tools
Timeline
Director of Guest Services - Stay Furnished Apartments LLC
02.2024 - 12.2024
Account Manager (Customer Service & Dispatch) - Moore Transportation Services, Inc (Landstar Ranger Agent)
10.2016 - 01.2024
National Account Coordinator - Oakwood Worldwide
03.2014 - 09.2016
Account Coordinator - Oakwood Worldwide
03.2008 - 03.2014
Service Coordinator - Oakwood Worldwide
07.2007 - 03.2008
Customer Service & Dispatch - Moore Transportation Services, Inc (Landstar Ranger Agent)
04.2004 - 07.2007
Guest Services Representative - Oakwood Worldwide
06.2003 - 04.2004
Senior Account Manager - Elite Resources Premier Staffing
10.2000 - 06.2003
Wingate University - , Vocal Music Performance, Piano Performance
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