Michelle Miller
El Paso,TX
Summary
Proven to enhance customer satisfaction and efficiency bringing in greeting clients, active listening, emotional support with a strong blend of data accuracy, professionalism and interpersonal relationship skills while remaining empathetic and responsive to customers feelings. I excel in customer service and typing at 50+ WPM. My experience from CSR to data entry, showcasing versatility and a commitment to excellence.
Overview
15
15
years of professional experience
Work History
Driver
Doordash
El Paso, TX
04.2024 - Current
- Deliver food orders to customers in a timely manner.
- Excellent customer service.
Driver
GoPuff
El Paso, TX
10.2023 - 10.2024
- Deliver customers orders within a timely manner.
- Great customer service skills and problematic solutions.
Driver
Spark For Walmart
El Paso, TX
06.2020 - 06.2024
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered goods and products to the customer on time and in excellent condition.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Cleaned and maintained the vehicle, and assessed the vehicle for damage after each shift.
Data Entry Operator
Datamark
El Paso, TX
12.2022 - 01.2024
- Typing speed and accuracy, organization.
- Attention to detail, reduce errors, and increase efficiency.
- Computer literacy, database management, data mining.
- Collaboration with the data analysis team, developing and maintaining spreadsheets.
- Efficiency and data security.
- Time management.
- Research and data collection.
- Self-motivated and knowledgeable in computer software.
- Contract Job.
- Computer experience and proficient typing skills.
- The ability to remain alert during scheduled shifts.
Bartender
US Department Of The Army
Fort Bliss, TX
10.2017 - 10.2019
- Developed new signature cocktails to support the bar marketing brand and increase profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels, and meet expected customer demands.
Customer Service
Alorica
11.2015 - 03.2017
- Met all customer call guidelines, including service levels, handle time, and productivity.
- Solved unresolved customer issues.
- Devised and published metrics to measure the organization's success in delivering world-class customer service.
- Demonstrated knowledge and ability to make sound decisions under pressure.
- Managed workflow to exceed quality service goals.
Waitress/Bartender
Hiney's
01.2012 - 06.2014
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Set dining tables according to the type of event and service standards.
- Addressed diner complaints with the kitchen staff, and served replacement menu items promptly.
- Developed and maintained positive working relationships with others to reach business goals.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Customer Service Representative
Alorica El Paso East
El Paso, TX
01.2010 - 01.2011
- I asked open-ended questions to assess customer needs.
- Initiated operations improvements to enhance overall call center productivity.
- Developed all process controls and metrics for the daily management of the Call Center.
- Accurately documented, researched, and resolved customer service issues.
- Understanding confidentiality and privacy issues.
Education
Bachelor of Science - Aerospace Engineering
University of Utep At El Paso
El Paso, TX12-2026
Associate of Applied Science - Mechanical Engineering
El Paso Community College
El Paso, TX12-2021
Skills
- Typing WPM 50
- Professional boundaries
- Mental health awareness
- Client confidentiality
- Customer service understanding
- Data accuracy
Timeline
Driver
Doordash
04.2024 - Current
Driver
GoPuff
10.2023 - 10.2024
Data Entry Operator
Datamark
12.2022 - 01.2024
Driver
Spark For Walmart
06.2020 - 06.2024
Bartender
US Department Of The Army
10.2017 - 10.2019
Customer Service
Alorica
11.2015 - 03.2017
Waitress/Bartender
Hiney's
01.2012 - 06.2014
Customer Service Representative
Alorica El Paso East
01.2010 - 01.2011
Bachelor of Science - Aerospace Engineering
University of Utep At El Paso
Associate of Applied Science - Mechanical Engineering
El Paso Community College
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