Summary
Overview
Work History
Education
Skills
Timeline
Generic

Silvia Delgadillo

Farmers Branch,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled, with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature. Detail-oriented Accounting Assistant. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability.

Overview

10
10
years of professional experience

Work History

Accounting Specialist

1800 Radiator
Dallas, TX
08.2022 - 07.2023
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Managed accounting department through oversight of accounts payable/receivable.
  • Processed payments and documents such as invoices, employee reimbursements, and statements.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Analyzed financial discrepancies and provided solutions for accurate financial records.
  • Deposit electronic checks/ cash for two of our locations. At the end of each day making sure everything added up so there would be no discrepancies.
  • Printed out monthly statements for all of our clients at the beginning of the month to collect payment.
  • Processed Labor Claims.
  • Established financial systems affecting aspects of company operations.

Accounting Specialist

Omni Logistics
Coppell, TX
09.2021 - 01.2022
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Investigated daily variances and corrected errors to resolve discrepancies.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Contacted customers to immediately find resolutions for escalated issues.
  • Input financial data and produced reports using [Software].
  • Entered figures using 10-key calculator to compute data quickly.
  • Followed up with customers to collect and verify financial information.

Customer Service Representative/Care Coordinator

Centene Corporation-Care Envolve People Care
Farmers Branch, United States
11.2014 - 03.2021

Inbound/Outbound calls 80+

Bilingual Spanish/English

In charge of several test pilot programs

Train new hires

Eligibility, benefits, referrals and authorizations

Issues and resolution

Provide backup support to as necessary accounts, prenatal, foster kids, elderly members.

Scheduled members with specialist

Responsible for inputting and locating participant information in member management system.

Contact participants for scheduling and enrollment information, follow up appointments through HEDIS.

Complete Initial Health Assessments for various health issues, Asthma, Diabetes, Hypertension, Heart Disease, weight loss programs for adults and children.

Performs Data Entry, resolve incomplete or incorrect data.

Verified eligibility of candidates, enroll candidates in lifestyle programs.

Input direct referral participant information to member management system.

In charge of communicating between patients, family members, care providers and other health care institutions, Nursing homes, Rehabilitation Centers.

Informing participants about the importance of a screening, and check ups

Building good communication skills with members to assess and address individual needs, providing timely and quality support.

Customer Care Professional

Nurse Wise
Tempe, AZ
11.2013 - 03.2014

High volume inbound calls 80+

Bilingual Spanish/English

Resolved patient questions and concerns in a timely and accurate fashion, customer satisfaction.

Handles phone inquired from patients, doctors facility teammates

Would provide services for several health plans throughout different states, for providers, colleges, universities, and military facilities.

Heavy customer service skills, Taking critical calls would involve dialing 911

Following a process, in which parents would call inquiring questions about their child being sick, obtaining information to at most accurate so when a member would be transferred the correct information would be available for the Nurse to assist the member.

Served as a third party between Nurse and Physician with ICU questions, and solutions.

Schedule appointments for patients

Education

No Degree - Medial Billing And Coding

Ultimate Medical Academy - Clearwater
Clearwater, FL
11.2012

Skills

  • First Call resolution
  • Training and mentoring
  • Team Building
  • Billing Coordination
  • Inbound Customer Service 10 years
  • Professional telephone demeanor
  • Multi-line phone talent
  • HIPPA Compliance
  • True Care
  • Impact Pro
  • Data Entry
  • Fluent in Spanish and English (Oral and Written)
  • Microsoft Office
  • Excel
  • 10-key
  • Typing WPM 50
  • Monthly Reconciliations
  • Accounting Support
  • Invoice Processing
  • Data Collection
  • Statement Preparation
  • Payment Processing
  • Accounts Payable and Receivable

Timeline

Accounting Specialist

1800 Radiator
08.2022 - 07.2023

Accounting Specialist

Omni Logistics
09.2021 - 01.2022

Customer Service Representative/Care Coordinator

Centene Corporation-Care Envolve People Care
11.2014 - 03.2021

Customer Care Professional

Nurse Wise
11.2013 - 03.2014

No Degree - Medial Billing And Coding

Ultimate Medical Academy - Clearwater
Silvia Delgadillo