Michelle Mitchell

• Facilitated team development to enhance skills and drive branch profitability.
• Expanded customer base by identifying prospects and tailoring product recommendations to meet their needs.
• Led team motivation initiatives to maximize performance and contribute to branch profitability.
• Helped review approval or denial decisions for commercial real estate loans, personal loans, and lines of credit.
• Resolved escalated customer complaints quickly and professionally.
• Led weekly meetings with staff members to discuss progress on current initiatives.
• Handled staff scheduling, hiring, and training processes.
• Resolved customer account issues and loan payment concerns with professionalism.

Executed established procedures to ensure compliance and operational consistency.

• Directed daily branch operations for consumer lending and customer service at Mariner Finance.
• Managed loan applications, underwriting coordination, and funding processes.
• Trained branch staff on sales techniques, compliance standards, and account servicing to enhance customer interactions.