Michelle Mitchell
In Transition
Pensacola,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Server/Hostess
The Tin Cow
Pensacola, FL
09.2016 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Delivered orders in timely manner and corrected all issues to ensure guest satisfaction.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Checked identification to enforce age requirement for alcoholic beverages.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
Backroom Associate
T.J Maxx
Pensacola, FL
08.2012 - 07.2019
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
Education
High School Diploma - undefined
Escambia High School
Pensacola, FL2005
Skills
- Hospitality service expertise
- Food preparation
- Menu memorization
- Point of sale knowledge
- High-volume dining
- To-go order preparation
- Order accuracy
- Communication skills
- Cash handling
- Certified food handler
Timeline
Server/Hostess
The Tin Cow
09.2016 - Current
Backroom Associate
T.J Maxx
08.2012 - 07.2019
High School Diploma - undefined
Escambia High School