Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michelle Mizwa

Estero

Summary

Accomplished server with a strong work ethic and exceptional customer service skills, honed at Opal Treasure Island Beach Resort. Expert in guest engagement and hospitality, delivering luxury dining experiences. Proven ability to enhance guest satisfaction and drive sales through effective communication and cash handling, contributing to a 20% increase in customer retention.

Overview

15
15
years of professional experience

Work History

Server

Opal Treasure Island Beach Resort
08.2019 - 07.2025

Delivered luxury food service in high-end resort environment.

Served breakfast, lunch, and dinner to distinguished clientele.

Maintained exceptional standards of service to enhance guest experience.

Server

Salt Rock Grill
09.2018 - 02.2025

Served diverse fish steaks and seafood at iconic waterfront restaurant on Pinellas Gulf Beaches.

Excelled in selling and serving fine wines and spirits to enhance guest experiences.

Collaborated with 25 servers nightly to ensure efficient service delivery.

Server

Chill Restaurant and Bar
11.2016 - 09.2019

Provided distinctive cuisine and crafted cocktails in an inviting restaurant and piano bar.

Aided owner in hosting special events that drew larger crowds.

Evaluated online ratings to identify areas for improvement.

Implemented promotional initiatives to boost customer interest and attendance.

Server

Tradewinds Island Grand Resort
05.2010 - 10.2016

Delivered fine Italian cuisine and wines in boutique restaurant setting.

Provided exceptional banquet service for weddings and conventions.

Opened themed event restaurant, Rum Fish Grill, contributing to unique dining experiences.

Education

Bachelor of Arts - Political Science

University of South Florida
Tampa, FL

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality expertise

Accomplishments

I have enjoyed extensive training on service standards and etiquette. I have completed many training courses on understanding and selling wine and spirits.i have participated in and won numerous sales and service contests.

Timeline

Server

Opal Treasure Island Beach Resort
08.2019 - 07.2025

Server

Salt Rock Grill
09.2018 - 02.2025

Server

Chill Restaurant and Bar
11.2016 - 09.2019

Server

Tradewinds Island Grand Resort
05.2010 - 10.2016

Bachelor of Arts - Political Science

University of South Florida

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