Michelle Molina
Avondale,AZ
Summary
Dedicated and bilingual professional with 10+ years of experience in healthcare, customer service, and social support roles. Proven ability to thrive in fast-paced environments, quickly learn new systems, and deliver empathetic, high-quality care and support to diverse populations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
PAS Medical Assesor
AHCCCS, Arizona Long Term Care
10.2024 - Current
- Conduct comprehensive medical assessments for long-term care eligibility
- Coordinate with providers and access medical records via electronic portals
- Educate clients on policy, benefits, and program rights
- Recommend services and determine eligibility for individuals with disabilities
Human Service Specialist III
DDD State of Arizona
11.2022 - 10.2024
- Served as team lead, mentoring support coordinators and conducting candidate interviews
- Facilitated PCSP, CFT, and PRC meetings and ensured timely documentation
- Supported families by coordinating behavioral health and day program services
- Handled high-volume, diverse caseloads with professionalism and care
Human Service Specialist II
DDD State of Arizona
03.2022 - 11.2022
- Conducted ISP meetings and ensured compliance with care plans every 90 days
- Authorized therapies and services while maintaining accurate documentation
- Collaborated with team members and community organizations to support individuals
- Monitored service delivery and addressed issues promptly
Project Manager
Erus Energy
09.2021 - 03.2022
- Managed residential solar projects from planning through installation
- Coordinated with customers, contractors, and utility companies
- Submitted applications for HOA and city permits
- Provided regular project updates and addressed customer concerns.
Life Skills DTA Supervisor
One Step Beyond Inc.
10.2013 - 09.2021
- Supervised lead staff, DSPs, and individuals to ensure member safety and service compliance
- Managed educational curriculum, medication charting, and progress reporting
- Supported ISP meetings to develop goals promoting community independence
- Handled payroll, interviews, and hiring processes
- Maintained consistent communication with parents and guardians about member progress
Lead
One Step Beyond Inc.
10.2013 - 01.2019
- Oversaw daily operations of programs and classes ensuring timely execution
- Administered medications and documented logs accurately
- Assessed and developed training plans for members in various functional areas
- Maintained service records and communicated regularly with parents
- Participated in ISP meetings to support individual growth goals
Provider
Arizona Mentor
11.2003 - 03.2015
- Provided personal care and training to meet client goals
- Developed individualized schedules and participated in team meetings
- Maintained service documentation and communicated concerns to supervisors
- Assisted in identifying and resolving process improvement opportunities
Habilitation Technician
Gompers Habilitation Center
03.2012 - 06.2012
- Supported clients with community integration activities such as shopping and recreation
- Implemented ISP goals through 1:1 services
- Administered prescribed medications and maintained daily health records
- Escorted clients to errands and medical appointments.
Education
North High School
Phoenix, AZ01.2001
Skills
- Bilingual: Fluent in English and Spanish
- Excellent written and verbal communication skills
- Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
- Knowledge of traditional and electronic records management
- Strong organizational skills with a positive and adaptable attitude
- Typing speed: 50 WPM with 97% accuracy
- Friendly and professional phone etiquette
Certification
- CPR – Current
- First Aid – Current
- Fingerprint Clearance Card – Current
- Article 9 – Current
Timeline
PAS Medical Assesor
AHCCCS, Arizona Long Term Care
10.2024 - Current
Human Service Specialist III
DDD State of Arizona
11.2022 - 10.2024
Human Service Specialist II
DDD State of Arizona
03.2022 - 11.2022
Project Manager
Erus Energy
09.2021 - 03.2022
Life Skills DTA Supervisor
One Step Beyond Inc.
10.2013 - 09.2021
Lead
One Step Beyond Inc.
10.2013 - 01.2019
Habilitation Technician
Gompers Habilitation Center
03.2012 - 06.2012
Provider
Arizona Mentor
11.2003 - 03.2015
North High School
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