Michelle Morales
Denton,TX
Summary
Developed strong customer service and organizational skills in fast-paced environment. Effective at managing multiple tasks, ensuring accuracy, and delivering high-quality service. Looking to transition into new field, bringing focus on operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
To-Go Specialist
Cracker Barrel
Denton, TX
04.2025 - Current
- Package all food in the right containers, grab all extra items guest ask for and place it carefully in bags for the order to be ready when guest arrive.
- Handled high-stress situations gracefully, resolving guest concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
Online Personal Shopper
Walmart
1515 S Loop 288, Denton, TX 76205
07.2024 - 01.2025
- Walk around the floor and carefully collect the correct items customers purchased.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Greeted the customers when taking their order out and placed the items carefully.
Receptionist
Eckert Hyundai
Denton, TX
11.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Billy Ryan High School
Denton, TX05-2028
Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Initiative-taking
- Attentiveness
- Problem Solving
Certification
- This certifies that Michelle Morales has successfully completed the Texas Success Initiative Assessment 2.0 (TSIA2) Pre-Assessment Activity
- Date: 2024-07-07
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
To-Go Specialist
Cracker Barrel
04.2025 - Current
Online Personal Shopper
Walmart
07.2024 - 01.2025
Receptionist
Eckert Hyundai
11.2021 - 07.2022
High School Diploma -
Billy Ryan High School