Michelle Morisset
Port Saint Lucie,FL
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Quest Diagnostics
Tampa, FL
05.2001 - 04.2025
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified needs of customers promptly and efficiently.
Education
Some College (No Degree) - Medical Laboratory Technician
Keiser College
Fort Lauderdale, FL 08.1990 - 09.1992
Business Administration
Berkely College
New York, NY 08.1988 - 09.1989
Skills
- Call center experience
- Customer education
- Complaint investigation
- Customer service
- Data collection
- Tactful and diplomatic
- Strong teamwork
- Decision-making
- Customer service excellence
- Adaptability and flexibility
- Empathy and patience
- Call documentation
- Call triaging
- Time management
Affiliations
- I enjoy reading, exercising, shopping and travelling.
Accomplishments
- I received several gifts and awards for WOW calls.
References
References available upon request.
Timeline
Customer Service Representative
Quest Diagnostics
05.2001 - 04.2025
Some College (No Degree) - Medical Laboratory Technician
Keiser College
08.1990 - 09.1992
Business Administration
Berkely College
08.1988 - 09.1989
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