Michelle Morisset

Quest Diagnostics

Tampa, FL

05.2001 - 04.2025

Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Answered inbound calls, chats and emails to facilitate customer service.
Resolved customer complaints promptly and efficiently.
Provided exceptional customer service to ensure customer satisfaction.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Developed strong customer relationships to encourage repeat business.
Maintained a high level of professionalism when dealing with difficult customers.
Conducted regular follow-up calls with customers after resolving their issues.
Provided excellent customer service to resolve customer complaints in a timely manner.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked with cross-functional teams to achieve goals.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Identified needs of customers promptly and efficiently.