Michelle Morse
Olympia,WA
Summary
I am seeking an entry-level position as an IT system administrator to utilize my analytical and quantitative skills, coupled with a meticulous attention to detail, for the successful completion of projects. As a self-motivated individual, I thrive in independent work environments and am adept at quickly mastering new skills. I am currently pursuing an Associate's Degree in Computer Science. Having gained experience in developing a new pharmacy point-of-sale system, I believe this is the logical next step in my career.
Overview
12
12
years of professional experience
Work History
Pharmacy Operations Specialist (MAPS2)
Health Care Authority
04.2020 - Current
- Utilize Provider One Help desk ticket portal to submit tickets for configuration. Reviewed and resurrected stakeholder complaints and inquiries utilizing the Service Now portal.
- Analyze claims in ProviderOne and Pharmacy point-of-sale systems to determine inaccuracies, and submit tickets when necessary.
- Conducted regular reviews of operational procedures to ensure compliance with unit standards.
- Facilitate meetings with managed care plans, internal staff and stakeholders.
Pharmacy authorization unit (MAS3)
Health Care Authority
09.2018 - 04.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Analyzed claims in point-of-sale system to determine if rejecting correctly, recognized patterns for inaccuracy within system, and submitted emails to get issue corrected.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Outpatient Pharmacy Technician
University of Washington
08.2016 - 09.2018
- Assisted with the preparation of medications for dispensing by receiving and verifying prescriptions from patients, physicians, and other health care providers.
- Entered patient information into pharmacy computer system accurately to ensure timely delivery of medications.
- Performed administrative duties such as answering phones, filing paperwork, and responding to customer inquiries.
- Utilized problem-solving skills to troubleshoot issues that arose during daily operations.
Pharmacy Technician
Fred Meyer Pharmacy
06.2012 - 12.2016
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Verified accuracy of medication labels before they were dispensed to customers.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Education
High School Diploma -
Thomas Jefferson High School
Auburn, WA06-2002
Some College (No Degree) - Computer Science
University of The People
Pasadena, CASkills
- Excellent analytical and quantitative abilities
- Detailed oriented, wrote or updated over 25 internal processes for use by internal staff
- Proficiency in Microsoft suite programs (Outlook, Excel, Word)
- Ability to analyze claims and identify system errors for correction
- Knowledge of different aspects of Apple Health programs
- Conduct system testing by writing rest cases and submitting claims to review results
- Manage requests within both the Provider One and Service Now ticketing portals
- Ensure adherence to tight deadlines to complete the project on schedule
- Track issues, document the solutions, and share the results with the appropriate team
Certificateseducation
- Ambassador, Everest College, 2011
- Everest College Pharmacy Technician Diploma, Tacoma WA, 07/2011
Timeline
Pharmacy Operations Specialist (MAPS2)
Health Care Authority
04.2020 - Current
Pharmacy authorization unit (MAS3)
Health Care Authority
09.2018 - 04.2020
Outpatient Pharmacy Technician
University of Washington
08.2016 - 09.2018
Pharmacy Technician
Fred Meyer Pharmacy
06.2012 - 12.2016
High School Diploma -
Thomas Jefferson High School
Some College (No Degree) - Computer Science
University of The People
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