Michelle Mosher
Glens Falls Hospital
Warrensburg,New York
6
years of professional experience
Detail-oriented Unit Secretary with expertise in patient data confidentiality, strong organization, and professional telephone etiquette. Committed to enhancing patient experience and streamlining operations within healthcare settings.
Work History
Unit Secretary
6 Years 4 Months- Managed patient records, ensuring accuracy and confidentiality in compliance with hospital policies.
- Coordinated communication between medical staff and patients, facilitating timely information exchange.
- Streamlined scheduling processes for appointments, improving workflow efficiency within the unit.
- Oversaw daily operations of front desk activities, enhancing patient experience through effective service delivery.
- Implemented electronic health record systems, improving data retrieval speed and accuracy for clinical teams.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
PCA
6 Years 4 Months- Assisted nursing staff with patient care activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Supported daily living activities, enhancing patients' quality of life through compassionate care.
- Collaborated with multidisciplinary teams to create individualized care plans for patients.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
Education
Associate of Applied Business - Business Administration
Skills
Incoming call reception
Customer service
Strong organization
Telephone reception
HIPAA compliance
Patient chart maintenance
Medical records maintenance
Patient data confidentiality
Patient records maintenance
Professional telephone etiquette
Timeline
Unit Secretary
Glens Falls Hospital
02.2020 - CurrentRead More
PCA
Glens Falls Hospital
02.2020 - CurrentRead More
Mildred Elly, Pittsfield Mass.
Associate of Applied Business from Business Administration
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