MICHELLE MUNIZ
Starbucks
McAllen,TX
1
Certification
6
years of professional experience
Led retail and food-service operations with a focus on team development and customer satisfaction.,Directed high-volume shift management, coaching team members to optimize performance.,Cultivated strong teams and resolved issues promptly to enhance operational standards.
Work History
Coffeehouse Coach / Assistant Store Manager
1 Year 1 Month- Supported store leadership in the execution of daily operations, business priorities, customer experience, and Starbucks standards.
- Coached and developed shift supervisors and baristas through real-time feedback, observations, follow-up, and performance conversations.
- Led operational improvement efforts focused on channel deployment, peak execution, drive-thru performance, product availability, and customer experience.
- Partnered with store leadership to review sales, labor, inventory, customer feedback, and operational trends and translate insights into action plans.
- Supported staffing, deployment, scheduling, training, and talent development while balancing business needs with partner experience.
- Reinforced food safety, cash management, cleanliness, product quality, and operational standards while holding leaders accountable to expectations.
- Built leadership capability by coaching partners through the Learning, Owning, and Advising framework and supporting development pipelines.
Shift Supervisor
7 Months- Oversaw daily shift operations, ensuring customer experience, partner deployment, safety, quality, and store standards were consistently maintained.
- Led and coached baristas with a focus on performance, positive communication, accountability, and genuine customer connection.
- Managed cash handling and reconciliations, investigated discrepancies, and followed established cash-control procedures.
- Directed task delegation and partner deployment based on sales, service demand, and business priorities.
- Responded to customer and partner concerns professionally and resolved issues with empathy and sound judgment.
Barista
2 Years 1 Month- Delivered consistent, high-quality beverage and food service while creating a welcoming customer experience.
- Processed customer orders accurately and efficiently while maintaining Starbucks service and safety standards.
- Collaborated with fellow partners to maintain a safe, positive, and efficient work environment.
Shift Leader
11 Months- Supervised crew members, delegated daily responsibilities, and ensured operational expectations were met.
- Managed store cash and supported accurate cash-control procedures.
- Maintained food safety and sanitation standards, including temperature checks, sanitation routines, and safety equipment.
- Handled customer concerns and operational issues efficiently and professionally.
Assistant Manager
6 Months- Supported daily operations, cash management, customer service, staffing coverage, and task delegation.
- Completed inventory counts, addressed discrepancies, and monitored stock levels to support future business needs.
- Resolved customer concerns and maintained a high standard of service and professionalism.
- Monitored security and responded calmly and appropriately to incidents.
Cashier
2 Months- Processed cash, check, and credit-card transactions accurately and reconciled cash drawers.
- Provided customer assistance, supported purchases and rewards enrollment, and maintained organized merchandise areas.
- Worked flexible shifts to support business coverage and operational needs.
Assistant Manager
9 Months- Supported scheduling, staffing, inventory, cash management, customer service, and daily restaurant operations.
- Monitored inventory counts and financial information for accuracy and budget compliance.
- Assisted with recruiting and hiring recommendations for key vacancies.
- Improved operational efficiency and customer relationships while reducing financial discrepancies.
Education
Some College - Psychology
High School Diploma
Skills
Elevated customer experience through tailored service solutions.
Directed sales and labor management efforts to achieve budgetary goals.
Championed channel deployment strategies to enhance market presence.
Supervised inventory management processes for optimal stock control.
Administered cash handling and reconciliation procedures with precision.
Developed training programs to enhance workforce skills.
Navigated problem-solving initiatives to improve service delivery.
Enforced food service and safety regulations to uphold qualit
Navigated problem-solving initiatives to improve service delivery
Enforced food service and safety regulations to uphold quality standards
Certification
Food Handler Certification
Texas Food Manager Certification
Timeline
Coffeehouse Coach / Assistant Store Manager
Starbucks
08.2025 - CurrentRead More
Shift Supervisor
Starbucks
01.2025 - 08.2025Read More
Barista
Starbucks
12.2022 - 01.2025Read More
Shift Leader
Dunkin'
02.2022 - 01.2023Read More
Assistant Manager
Flamingo Bowl
07.2021 - 01.2022Read More
Cashier
Murphy Express
05.2021 - 07.2021Read More
Assistant Manager
Kumori Sushi & Teppanyaki
07.2020 - 04.2021Read More
PSJA Memorial High School
High School Diploma
Read More
The University of Texas Rio Grande Valley
Some College from Psychology
Read More