Michelle Murawski
Philadelphia,PA
Summary
Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering 16 years of carrier experience on high-volume routes.
Overview
26
26
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
07.2008 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Postal Supervisor
United States Postal Service, USPS
09.2013 - 01.2015
- Enhanced team performance by conducting regular training sessions and offering constructive feedback.
- Managed daily workload distribution, ensuring timely mail processing and delivery.
- Collaborated with other supervisors to develop new policies for a safer work environment.
- Increased customer satisfaction by addressing inquiries professionally and providing accurate information on postal services.
- Monitored staff productivity, identifying areas for improvement and implementing necessary changes.
- Managed daily operations of 50-employee post office.
Bartender
OTG
04.1999 - 07.2008
- Served high customer volumes
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Student Teaching
John Story Jenks
01.2001 - 05.2001
- Taught Math and Reading/ELA to ag roup of children ages 11-13, in a learning support class.
- Developed and implemented daily lesson plans.
- Took part in an inclusive classroom, assisting the students in their other subject areas.
- Managed classroom behavior.
- Actively participated in IEP meeting, faculty meeting, cluster meetings, a small learning community and field trips.
Special Education Practicum
Dunbar Elementary School
08.2000 - 12.2000
- Worked with a small group of children, ages 6-8, in an emotional support class, teaching various skills.
- Assisted the teacher in daily activities, such as SRA (Standardized Reading Approach) and constructed daily lesson plans.
- Independently worked with three low-functioning students in the are of reading.
Math/Science Practicum
Dunbar Elementary School
01.1999 - 05.1999
- Prepared and presented lessons in the subject areas of math and science to a 4th and 5th grade class.
- Created and taught an entire unit on the Metic System and Pulleys/Simple Machines, using a team approach.
- Integrated a constructivist approach with my daily lessons.
- Conducted a study on one student's progress and analyzed the results of my research.
- Received a Certificate of Excellence from the College of Education in my practicum
Education
Bachelor of Science - Elementary, Early Childhood, Special Education
Temple University
Philadelphia05.2001
Skills
- Safety awareness
- Parcel delivery
- Vehicle loading
- Route Management
Work-Related Experience
Daughter with Disabilities/Sisters in Science
1998-2001 Temple University
- Attended class taught by a teacher with cerebral palsy, two time a month
- Was instructed on how to teach math and science lessons to special education students
- Implemented the lessons in special education classrooms.
Accomplishments
Played five years of Division 1 Field Hockey under head coach Lauren Fuchs. Received an academic scholarship for Field Hockey. Led the team as a captain in my last year of playing.
Timeline
Postal Supervisor
United States Postal Service, USPS
09.2013 - 01.2015
Mail Carrier
United States Postal Service, USPS
07.2008 - Current
Student Teaching
John Story Jenks
01.2001 - 05.2001
Special Education Practicum
Dunbar Elementary School
08.2000 - 12.2000
Bartender
OTG
04.1999 - 07.2008
Math/Science Practicum
Dunbar Elementary School
01.1999 - 05.1999
Bachelor of Science - Elementary, Early Childhood, Special Education
Temple University