Michelle Murphy
Antioch,TN
Summary
Experienced healthcare administration professional with more than 20 years of leadership, customer service, and operational management experience. Proven ability to oversee administrative operations, supervise clinical and non-clinical staff, manage budgets, coordinate hiring and onboarding activities, and maintain compliance with organizational policies. Strong communication, problem-solving, and organizational skills with extensive experience in healthcare systems, customer relations, payroll, travel coordination, and office management.
Overview
28
28
years of professional experience
Work History
Administrative Manager
Vanderbilt University Medical Center
Nashville, TN
01.2018 - Current
- Manage administrative and budget-related operations for a complex healthcare department.
- Provide leadership and administrative oversight for approximately 40 clinical and non-clinical employees.
- Maintain confidential personnel records, including salary, promotion, research, and educational documentation.
- Prepare and manage departmental correspondence, payroll, travel, billing, equipment, and supply requests.
- Coordinate travel arrangements and itineraries for senior leadership and faculty.
- Recommend budget allocations and monitor departmental expenditures.
- Implement operational plans to achieve departmental goals and objectives.
- Coordinate facility and space planning initiatives.
- Participate in hiring decisions and staff compensation recommendations.
- Ensure compliance with institutional policies, procedures, and regulatory requirements.
Office Supervisor
Vanderbilt University Medical Center – Monroe Carell Jr. Children's Hospital
Nashville, TN
06.2014 - 12.2017
- Managed administrative and budget functions supporting departmental operations.
- Supervised and provided administrative support for approximately 40 staff members.
- Maintained confidential personnel and departmental records.
- Managed payroll, travel arrangements, billing processes, equipment purchases, and office supplies.
- Coordinated executive travel and scheduling.
- Assisted with budget planning and resource allocation.
- Supported strategic initiatives and departmental goal achievement.
- Coordinated office space and facility management activities.
- Assisted with hiring processes and salary recommendations.
Patient Service Representative II
Vanderbilt University Medical Center – University Pediatrics Clinic at 100 Oaks
Nashville, TN
06.2010 - 05.2014
- Delivered exceptional customer service while managing patient check-in and check-out processes.
- Scheduled appointments and updated insurance information.
- Obtained insurance pre-authorizations and referrals.
- Managed patient communications through electronic messaging systems while adhering to clinical protocols.
- Verified encounter documentation and billing information for accuracy.
- Processed payments and reconciled daily cash collections and deposits.
- Maintained financial records and resolved cash discrepancies.
- Assisted patients with medical records requests and coordinated with the Medical Records Department.
- Ensured compliance with billing, documentation, and healthcare regulations.
Direct Vendor Specialist
Emdeon Business Services
Nashville, TN
10.2005 - 01.2010
- Processed provider enrollment applications for electronic claims submission with insurance carriers nationwide.
- Managed incoming and outgoing enrollment documentation and correspondence.
- Provided enrollment guidance to providers and vendors.
- Conducted follow-up with insurance companies regarding application status and approvals.
- Maintained enrollment databases and updated provider records.
- Activated electronic claims and ERA submissions across multiple systems.
- Resolved enrollment, provider, payer, and claims-related issues.
- Conducted research across multiple databases to troubleshoot technical claims issues.
- Established Electronic Funds Transfer (EFT) arrangements and verified banking information.
Intake Coordinator / Customer Service Representative
MedSolutions, Inc.
Franklin, TN
10.2004 - 10.2005
- Processed inbound calls and electronic fax requests related to radiology procedures.
- Utilized ICD-9 and CPT coding information to support authorization requests.
- Attached and maintained clinical documentation according to HIPAA requirements.
- Managed a high-volume call queue averaging 90–100 customer interactions daily.
- Resolved customer concerns and provided timely service to physician offices and imaging facilities.
Customer Care Representative II
Sprint PCS / Convergys
Nashville, TN
09.2002 - 10.2004
- Assisted customers with account management, billing inquiries, service activations, and account maintenance.
- Processed credit reviews and account adjustments.
- Supported inbound and outbound business customer calls across multiple service queues.
- Collaborated with support departments to resolve customer concerns.
- Retained customers through service recovery and account retention strategies.
- Educated customers on products, services, and account options.
Account Manager / Quality Assurance Specialist
Automated License Systems
Nashville, TN
12.1998 - 12.2001
- Provided technical support and troubleshooting assistance for vendor equipment.
- Developed and implemented user manuals and training materials.
- Processed monthly billing reports for vendor accounts.
- Supported Human Resources with orientation activities and onboarding documentation.
- Assisted with new employee packet preparation and administrative support functions.
Education
Bachelor of Science -
Middle Tennessee State University
Skills
- Healthcare Administration
- Staff Supervision and Leadership
- Budget Management
- Customer Service Excellence
- Human Resources Support
- Payroll Administration
- Hiring and Onboarding
- Process Improvement
- Policy and Procedure Compliance
- Travel and Event Coordination
- Confidential Records Management
- Problem Solving and Critical Thinking
- Verbal and Written Communication
- Project Coordination
- Microsoft Office Suite
Timeline
Administrative Manager
Vanderbilt University Medical Center
01.2018 - Current
Office Supervisor
Vanderbilt University Medical Center – Monroe Carell Jr. Children's Hospital
06.2014 - 12.2017
Patient Service Representative II
Vanderbilt University Medical Center – University Pediatrics Clinic at 100 Oaks
06.2010 - 05.2014
Direct Vendor Specialist
Emdeon Business Services
10.2005 - 01.2010
Intake Coordinator / Customer Service Representative
MedSolutions, Inc.
10.2004 - 10.2005
Customer Care Representative II
Sprint PCS / Convergys
09.2002 - 10.2004
Account Manager / Quality Assurance Specialist
Automated License Systems
12.1998 - 12.2001
Bachelor of Science -
Middle Tennessee State University