Michelle Mussaw
Hudson,NH
Summary
Dynamic Medical Assistant with a proven track record at Derry Neurological Associates, excelling in patient care and electronic health records management. Recognized for compassionate service and effective patient education, while mentoring staff to enhance clinical procedures. Skilled in HIPAA compliance and appointment scheduling, ensuring a seamless healthcare experience.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Derry Neuroloical Associates
01.2017 - 2025
- Assisted in patient intake and preparation for neurological assessments.
- Managed electronic health records to ensure accurate documentation of patient information.
- Coordinated with healthcare providers to schedule appointments and follow-up care.
- Educated patients on treatment plans and medication management protocols.
- Mentored junior staff on best practices for patient interaction and clinical procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Waitress Supervisor
Water Club
04.2010 - 09.2014
- Supervised daily operations, ensuring quality service and adherence to standards.
- Trained and mentored new staff in customer service techniques and operational protocols.
- Coordinated team schedules to optimize workflow during peak dining hours.
- Implemented improved processes for order accuracy and timely delivery of food and beverages.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Elevated dining experience, maintaining high standards of cleanliness and presentation.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
Education
HAIRDRESSER
01-2007
GED -
01-2006
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital signs monitoring
- Vital sign monitoring
- Medical terminology
- EMR / EHR
- Reliable team player
- Electronic health records
- Electronic medical records
- Compassionate
- Medical procedures
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Trustworthy companion
- Medical billing and coding
- Valid [state] driver's license
- Adaptable
- CPR
- Clinical documentation
Timeline
Medical Assistant - Derry Neuroloical Associates
01.2017 - 2025
Waitress Supervisor - Water Club
04.2010 - 09.2014
CONTINENTAL - , HAIRDRESSER
Clearway - GED,