Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Volunteer
Michelle Myers

Michelle Myers

Caldwell,ID

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Personable Medical Assistant bringing almost 11 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service. Reliable Medical Support professional with 11 years of experience in ambulatory environment. Expertly assist with office operations and physician support by gathering patient information, vitals and using knowledge of patients concerns so my provider can enter the patients room with ah plan, and anticipating my providers needs to run a smooth clinic. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.

Overview

36
36
years of professional experience

Work History

Medical Assistant

St Lukes Health Systems
Boise, ID
01.2013 - Current
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Incorporated outside records into charts and EHR.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Administered Covid Vaccines, Flu Vaccine as well as Ceftriaxone injections.
  • Co Chair Orthopedic care council meetings once a month, which included gathering information, speaking to the care council and sharing information from care council with staff members.
  • Gather information, build power point and present one weekly Huddle a month.
  • Assist my provider with procedures using ultrasound guided injections.
  • Assist my provider with xiaflex injections and manipulations for Dupuytren's contracture treatment.
  • Volunteered for multiple shifts for Covid testing sites as well as Covid Vaccines
  • Hand and wrist champion for supply chain, pharmacy, and SMART program.
  • Volunteer to cover many clinics with multiple providers.
  • Trained preceptor working with MAT and new employees as well as with Physician Assistant Students while in clinical settings.
  • Proficiant in casting and splinting
  • Instrument sterilization and Autoclave

Sales Associate

Bath and Body Works, Limited Brands
Nampa, ID
11.2019 - 12.2022
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Assessed customer needs to provide assistance and information on product features.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

  • Used technology resources to assist customers in locating and selecting items.
  • Trained new team members in cash register operation, stock procedures and customer services.

  • Adhered to company initiatives and achieved established goals.
  • Increased purchase amounts by cross-selling with similar products.

Cook

Nampa Care Center
Nampa, ID
07.2012 - 01.2013
  • Prepared food product for residents in regular, mechanical and puree for special diets
  • Ensure food was stored at proper temperature as required by food safety regulations
  • Handled daily check lists consistently, including cleaning and restocking requirements for efficient kitchen operations.
  • prepared foods to proper temperatures to minimize risk of food contamination and food borne illness
  • Cleaned and disinfected food preparation areas, work stations and equipment
  • Verified that prepared food met requirements for quality and quality.
  • Cleaned surfaces regularly to prevent spread of food borne illness or cross contamination between raw and cooked foods.

Nursing Assistant

Nampa Care Center
Nampa, ID
07.2011 - 07.2012
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Implemented fall prevention techniques as specified in plan of care.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Completed daily room cleaning and organizing to provide patients with clean environment.
  • Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Reported environmental risks or equipment malfunctions to supervisor.
  • Managed supplies and restocked inventory to promote optimal availability for patient care.
  • Maintained sanitary conditions by providing immediate wound care and dressing changes.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Collected specimens from patients for laboratory testing purposes.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Transported patients to and from Doctor appointments and communicated with doctors on behalf of patients.

School Bus Driver

Brown Bus Company
Nampa, ID
09.2003 - 05.2012
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Transported students and teachers on school activity trips while exercising responsible leadership.
  • Maintained order and discipline on bus to prevent accidents or injuries.
  • Provided safe and reliable school bus transportation service on fixed routes.
  • Learned and followed school transportation procedures.
  • Used navigation equipment and two-way radio while remaining focused on safety.
  • Assisted passengers in evacuation of bus in case of emergency.
  • Tallied student count, mileage and fuel usage reports, forwarding to immediate supervisor for documentation purposes.
  • Performed routine bus maintenance and cleaning for ideal condition.
  • Operated motorized ramps and lifts to assist special needs students.
  • Reported delays, accidents or other traffic and transportation situations to supervisor.
  • Regulated heating, lighting and ventilation systems for passenger comfort.
  • Reported accidents and completed required reports.
  • Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
  • Complied with local traffic regulations and safety requirements for bus operation.
  • Reported bus malfunctions or repairs needed.
  • Drove multi-passenger vehicles to transport students between neighborhoods, schools and school activities.
  • Maintained order among passengers and explained safety rules and hazards.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Reported inappropriate and disruptive student behaviors to school administration.
  • Operated bus safety lighting to increase safety during bus stop boarding and departing.
  • Monitored traffic during bus stops to provide safe boarding by students.
  • Acquired and maintained certification in basic first aid and CPR.
  • Performed work assignments according to instructions received.
  • Read maps and followed written or verbal driving directions.
  • Prepared reports that stated total number of students, hours worked or mileage.
  • Drove gasoline, diesel or electrically powered multi-passenger vehicles to transport students.
  • Reported accidents, hazards or transportation delays using mobile two-way radios.
  • Regulated environmental controls for student comfort.
  • Safely and patiently escorted small children across roads.
  • Made small repairs to vehicles for safe operations when necessary.
  • Drove special needs athletes to Bogus Basin for the world special Olympics as well as their coaches
  • Ran a log book for DOT regulations
  • Drove trips for special events for BSU as well as Collage of Idaho

Secretary

Brown Bus Company
Nampa, ID
01.2005 - 06.2010
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.
  • Sent and distributed mail and parcels.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Scheduled meetings and sent invitations specifying time and location.
  • Created and updated spreadsheets to track and report data.
  • Processed documents and materials for dissemination to appropriate parties.
  • Managed multiple calendars and contacts using computer software.
  • Anticipated leadership needs by preparing or gathering records, reports and correspondence.
  • Supported mechanics by handling day to day needs and special projects while multitasking and research skills
  • utilized fleet software to trach bus maintenance, mileage and cost.
  • Kept work area clean and clutter free.
  • assisted team members and management with tasks to maintain bus maintenance with 60 day and annual inspections as well as oil and transmission maintenance.
  • prepared yearly mileage reports to turn into the Department of Education for the state of Idaho for the purpose of reimbursement to the bus company for school use.

Early Childhood Teacher

East Valley Institute of Technology
Mesa, AZ
01.1997 - 06.1998
  • Implemented hands-on, play-based strategies for experiential learning.
  • Taught children foundational skills in colors, shapes and letters.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Created and implemented developmentally appropriate curriculum addressing learning styles.
  • Organized and led activities to promote physical, mental and social development.
  • Openly exchanged ideas and materials with coworkers.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Met with parents to discuss child behavior and academic progress.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Maintained student records according to rigorous confidentiality and privacy regulations.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Administered and documented results of student assessments.
  • Adapted instructional techniques according to student learning styles and progress.
  • Incorporated music, art and theater into lesson planning.
  • Guided teenage students learning to work with young children in a childcare setting
  • worked with teenage parents in the care of their children.

Customer Service Associate

Toys R Us
Mesa, AZ
10.1996 - 01.1997
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Improved customer service wait times to mitigate complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Explained benefits, features and recommendations to maximize client retention.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Developed and organized electronic files to maintain customer service-related documents.
  • Used collateral material and documents to share information about services, products and promotions.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.

Lead Pre-K Teacher

Discovery Land child care center
Fort Collins, CO
05.1990 - 02.1992
  • Promoted good behaviors by using positive reinforcement methods with children.
  • Adapted instructional techniques according to student learning styles and progress.
  • Administered and documented results of student assessments.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Encouraged teaching staff to continually improve strategies and maximize student learning.
  • Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Met with parents to discuss child behavior and academic progress.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Taught children foundational skills in colors, shapes and letters.
  • Maintained student records according to rigorous confidentiality and privacy regulations.
  • Created and implemented developmentally appropriate curriculum addressing learning styles.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Incorporated music, art and theater into lesson planning.
  • Directed and supervised children during field trips and special activities.
  • maintained a clean stable environment
  • Basic cleaning duties as required to maintain a clean classroom, eating area and bathrooms.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.

Bakery Sales Associate

Dainty Pastry
Longmont, CO
06.1987 - 05.1990
  • Inspected all bakery products and removed any found to possess defects.
  • Replenished bakery cases and faced products throughout each shift.
  • Answered phone calls, greeted store customers and provided exceptional service every time.
  • Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
  • Provided customers with detailed information about available services and products in bakery.
  • Stayed on top of changes in bakery menu to provide customers with optimal service.
  • Completed timely and thorough shift change procedures.
  • Adhered to food safety protocols to protect customers.
  • Performed routine upkeep tasks such as replacing ribbons, stocking employee areas and cleaning windows.
  • Consulted with customers to provide advice about designs and document requirements.
  • Greeted customers to determine wants or needs.
  • Bagged or packaged purchases and wrapped gifts.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Recommended merchandise to customers based on needs and preferences.
  • Answered store and merchandise questions and led customers to wanted items.
  • Placed special orders or called other stores to find desired items.
  • Prepared merchandise for purchase.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Assisted the owner/Baker with pastry prep, icing and filling pastry
  • Delivered pastry items to buisness'
  • Assisted in delivery of wedding cakes
  • prepared pre ordered items for pick up.

Education

Associate of Applied Science - Medical Specalties

Stephens Henager
Boise, ID
06.2012

Associate of Applied Science - Early Childhood Education

Front Range Community College
Westminster, CO
06.1990

Skills

  • Understands Medical Procedures
  • Inventory and Supply Management
  • HIPAA Compliance
  • Multitasking and Prioritization
  • Clear Communication
  • Updating Medical Records
  • Pharmacy Relations
  • Appointment Scheduling
  • Examination Preparation
  • Cleaning and Organizing
  • Cleaning and Sanitizing
  • Decision Making
  • Time Management
  • Treatment Room Preparation
  • Procedure Assistance
  • EMR / EHR
  • Simple dressings
  • Monitoring patient progress
  • Patient Assessments
  • Orthopedic splints
  • Patient-focused care
  • Patient Management
  • Direct Patient Care
  • Adaptable
  • Compassionate caregiver
  • Electronic health records
  • CPR
  • Assisting with physical exams
  • Patient Scheduling
  • Efficient and reliable team player

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Sales Associate

Bath and Body Works, Limited Brands
11.2019 - 12.2022

Medical Assistant

St Lukes Health Systems
01.2013 - Current

Cook

Nampa Care Center
07.2012 - 01.2013

Nursing Assistant

Nampa Care Center
07.2011 - 07.2012

Secretary

Brown Bus Company
01.2005 - 06.2010

School Bus Driver

Brown Bus Company
09.2003 - 05.2012

Early Childhood Teacher

East Valley Institute of Technology
01.1997 - 06.1998

Customer Service Associate

Toys R Us
10.1996 - 01.1997

Lead Pre-K Teacher

Discovery Land child care center
05.1990 - 02.1992

Bakery Sales Associate

Dainty Pastry
06.1987 - 05.1990

Associate of Applied Science - Medical Specalties

Stephens Henager

Associate of Applied Science - Early Childhood Education

Front Range Community College

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Michelle Myers