Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager

Michelle Neamand

Erie,PA

Summary

I have worked in a few different industries. I have been an Early Childhood Educator. I have worked both Inbound and Outbound sales. I have managed a casual dining restaurant. I am my mother's primary caregiver.

Overview

12
12
years of professional experience

Work History

Customer Service for Transcore

  • Received calls from customers to provide customer service and assist them in paying their tolls

Agent for US Bank IB

  • Received calls from customers and assisted them in filling out applications for credit cards

Mentor Agent for Transcore

  • Assisted other agents, coached when needed, monitored calls and their performance, provided positive feedback

CO-Trainer for Transcore and US Bank OB

  • I assisted a seasoned trainer, followed the syllabus, explained and provided examples for the modules, provided work tools and opportunities for them to learn hands on as well

Seasonal Trainer

  • I trained agents on the OB Us Bank program, I followed the syllabus, explained and provided examples for the modules, provided work tools, created opportunities for the trainees to learn hands on, emphasized Dial's policies and the legal requirements for US Bank, the trainees were also given the opportunity to role play and explore the scripts on their own, emphasized the importance of reading the script verbatim, supported them their first day on the phone
  • I also trained agents on the Tufts program, I followed the syllabus, explained and provided examples for the modules, provided work tools, created opportunities for the trainees to learn hands on, emphasized Dial's policies and the legal requirements for Insurance forms, the trainees were also given the opportunity to role play and explore the scripts on their own, emphasized the importance of reading the script verbatim

Sales Agent for US Bank OB

DialAmerica
01.2022 - Current
  • Make calls to customers and assist them in filling out applications for credit cards

Bluestem Brands
05.2019 - 01.2022
  • Assist customers place catalog orders over the phone
  • Provide customer service

YMCA Early Learning Center
10.2012 - 04.2019
  • Provided guidance and opportunities for children to learn organically
  • Assisted them reach their physical, emotional, and intellectual milestones.
  • Made lesson plans for other classrooms up to 3 year olds
  • Made sure other classrooms had the materials to implement the lesson plans
  • Inspected classrooms and play areas to make sure they were safe for the children and had the necessary materials and safety protocols in place

Education

Associate of Arts -

Franciscan University of Steubenville

Skills

Organized

Detail Oriented

Able to work from home independently and as part of a team

Able to follow instructions

Able to complete tasks in a timely manner

Timeline

Sales Agent for US Bank OB

DialAmerica
01.2022 - Current

Bluestem Brands
05.2019 - 01.2022

YMCA Early Learning Center
10.2012 - 04.2019

Customer Service for Transcore

Agent for US Bank IB

Mentor Agent for Transcore

CO-Trainer for Transcore and US Bank OB

Seasonal Trainer

Associate of Arts -

Franciscan University of Steubenville
Michelle Neamand