Michelle Neamand
Erie,PA
Summary
I have worked in a few different industries. I have been an Early Childhood Educator. I have worked both Inbound and Outbound sales. I have managed a casual dining restaurant. I am my mother's primary caregiver.
Overview
12
12
years of professional experience
Work History
Customer Service for Transcore
- Received calls from customers to provide customer service and assist them in paying their tolls
Agent for US Bank IB
- Received calls from customers and assisted them in filling out applications for credit cards
Mentor Agent for Transcore
- Assisted other agents, coached when needed, monitored calls and their performance, provided positive feedback
CO-Trainer for Transcore and US Bank OB
- I assisted a seasoned trainer, followed the syllabus, explained and provided examples for the modules, provided work tools and opportunities for them to learn hands on as well
Seasonal Trainer
- I trained agents on the OB Us Bank program, I followed the syllabus, explained and provided examples for the modules, provided work tools, created opportunities for the trainees to learn hands on, emphasized Dial's policies and the legal requirements for US Bank, the trainees were also given the opportunity to role play and explore the scripts on their own, emphasized the importance of reading the script verbatim, supported them their first day on the phone
- I also trained agents on the Tufts program, I followed the syllabus, explained and provided examples for the modules, provided work tools, created opportunities for the trainees to learn hands on, emphasized Dial's policies and the legal requirements for Insurance forms, the trainees were also given the opportunity to role play and explore the scripts on their own, emphasized the importance of reading the script verbatim
Sales Agent for US Bank OB
DialAmerica
01.2022 - Current
- Make calls to customers and assist them in filling out applications for credit cards
Bluestem Brands
05.2019 - 01.2022
- Assist customers place catalog orders over the phone
- Provide customer service
YMCA Early Learning Center
10.2012 - 04.2019
- Provided guidance and opportunities for children to learn organically
- Assisted them reach their physical, emotional, and intellectual milestones.
- Made lesson plans for other classrooms up to 3 year olds
- Made sure other classrooms had the materials to implement the lesson plans
- Inspected classrooms and play areas to make sure they were safe for the children and had the necessary materials and safety protocols in place
Education
Associate of Arts -
Franciscan University of Steubenville
Skills
Organized
Detail Oriented
Able to work from home independently and as part of a team
Able to follow instructions
Able to complete tasks in a timely manner
Timeline
Sales Agent for US Bank OB
DialAmerica
01.2022 - Current
Bluestem Brands
05.2019 - 01.2022
YMCA Early Learning Center
10.2012 - 04.2019
Customer Service for Transcore
Agent for US Bank IB
Mentor Agent for Transcore
CO-Trainer for Transcore and US Bank OB
Seasonal Trainer
Associate of Arts -
Franciscan University of Steubenville