Michelle Nelson
Columbia Falls,MT
Summary
Dedicated Pharmacy Technician with extensive experience at Family Pharmacy and Fred Meyer Pharmacy, adept at medication dispensing and insurance reconciliation. Proven track record in enhancing operational efficiency and patient satisfaction through effective problem-solving and strong communication skills. Committed to maintaining FDA compliance and ensuring accurate medication management in high-volume environments.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician
Family Pharmacy
05.2022 - 05.2024
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted, measured, and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Developed and implemented improvements to pharmacy organization system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Pharmacy Technician
Fred Meyer Pharmacy
01.2007 - 04.2022
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted, measured, and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Set up and modified patient profiles to include current medications and insurance details.
- Developed and implemented improvements to pharmacy organization system.
- Resolved third-party billing, computer system and customer service issues.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
High School Diploma -
Pendleton High School
Pendleton, OR06-1988
Skills
- Intravenous admixture preparation
- FDA compliance
- Drug utilization review
- Proper labeling
- Insurance reconciliation
- Billing support
- Drug safety
- Regulatory compliance
- Medicare and medicaid process
- Medication therapy management
- Order verification
- Supporting pharmacy operations
- Updating medication histories
- FDA and HIPAA compliance
- Medication dispensing
- Pharmacy operations
- Secure storage of medications
- Medication labels
- Proper labeling procedures
- Supply restocking
- Manual and automated medication dispensing
- Ordering and stocking medications
- Insurance billing
- Prescription filling
- Pharmaceutical calculations
- FDA drug safety guidelines
- Attendance oversight
- Confidentiality and HIPAA
- Verifying orders
- Patient confidentiality
- Insurance verification
- Advanced math skills
- Operations support
- Receiving incoming supplies
- Problem-solving skills
- HIPAA
- Processing payments
- Troubleshooting malfunctioning equipment
- Drug inventory management
- Resolving customer issues
- Labeling prescriptions
- Point of sale systems proficiency
- Staff development
- Stocking shelves
- Team collaboration
- Interpreting orders
- OTC recommendations
- Drug storage procedures
- Workflow optimization
- Drug inventory control
- New hire onboarding
- Patient education and counseling
- Answering customer questions
- Interpreting and processing medication orders
- Record preparation
- Quality assurance and control
- Healthcare regulations
- Pharmacy and customer records management
Accomplishments
- Processed and filled over 300 prescriptions per day.
- Trained 15 new pharmacy technicians on pharmacy policies, procedures and best practices.
- Supervised team of 5 staff members.
- Lead Technician for 3 years at Fred Meyer
Timeline
Pharmacy Technician
Family Pharmacy
05.2022 - 05.2024
Pharmacy Technician
Fred Meyer Pharmacy
01.2007 - 04.2022
High School Diploma -
Pendleton High School
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