Michelle Norman
Blue Mound,IL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
i am a very dedicated employee i put 99 percent into what i do
have great people skills
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scheduler
loft of rock springs
Decatur, IL
07.2019 - Current
- did cna and nursing schedules
- made sure had staff to take careof residents
Medical Records Coordinator
loft of rock springs
Decatur, IL
07.2007 - Current
- Maintained patient confidentiality by ensuring secure storage and retrieval of medical records.
- Performed daily audits to ensure accuracy and completeness of medical records.
- Created new patient charts, including entering data into electronic health record system.
- Compiled and sorted documents such as medical history reports, examination results, laboratory test results, diagnoses, treatment plans and insurance information.
- Reviewed patient charts for accuracy in accordance with HIPAA regulations.
- Scanned paper documents into electronic database.
- Retrieved and distributed medical records to physicians or other healthcare personnel as requested.
- Processed requests for release of confidential information from patients' files in a timely manner.
- Responded to inquiries regarding status of requests for release of confidential information from patients' files.
- Received incoming faxes and scanned them into the appropriate patient's chart in the EHR system.
- Monitored physician orders to ensure that all required forms were completed accurately and completely prior to filing in the chart.
- Assisted providers with retrieving archived medical records when needed.
- Verified accuracy of coding on all documentation prior to filing in the chart.
- Processed discharge summaries upon completion by provider according to established guidelines.
- Performed additional duties related to Medical Records Coordinator role as assigned by supervisor.
- Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data.
- Completed timely uploads of medical records to patient vaults.
- Maintained accurate records and reports regarding patients' histories and progress, services provided and other required information.
- Arranged and managed medical record filing, retrieval and transfers per established guidelines.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Tracked and processed release of information requests.
- Organized patient charts, gathering medical histories, lab results and consents.
- Supported administration staff with records requests to support patient care.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Pulled patient charts for upcoming appointments.
- Scanned and validated medical records for upload.
- Scanned incoming documentation.
- Kept department clean, organized and professional.
CNA
loft of rock springs
Decatur, IL
07.2007 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Transported residents within the facility as needed.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported non-ambulatory residents in range of motion exercises.
Education
Cna - Cna
Lakeland College
Mattoon 05.1990
Certification
- i have a cne certificate i got it in 1990
Timeline
Scheduler
loft of rock springs
07.2019 - Current
Medical Records Coordinator
loft of rock springs
07.2007 - Current
CNA
loft of rock springs
07.2007 - Current
Cna - Cna
Lakeland College
- i have a cne certificate i got it in 1990
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