Kayla Kester
Ardmore,OK
Summary
Reliable, friendly, and adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying experiences.
Overview
2026
2026
years of professional experience
Work History
Scheduler
The Skin Clinic
Ardmore, OK
2019 - Current
- Handled high-volume inbound calls with professionalism and efficiency, promptly answering multi-line phone systems and accurately routing calls to reduce caller wait times
- Coordinated and managed patient appointments and complex schedules for multiple practitioners, optimizing clinic workflow and front-office efficiency
- Maintained strict confidentiality when handling sensitive patient and customer information in compliance with privacy standards
- Collaborated with team members to ensure smooth daily operations, providing support during peak hours and staff absences
- Served as the first point of contact by greeting callers, patients, and visitors, managing check-in and check-out processes with a friendly, professional demeanor
- Contributed to a positive company image through consistent delivery of high-quality customer service
- Provided clerical and administrative support, including copying, faxing, filing, and maintaining accurate, up-to-date patient records
- Processed payments and utilized billing software to support accurate financial record-keeping
- Demonstrated adaptability by accommodating last-minute schedule changes and urgent situations without disrupting operations
- Oversaw collection and submission of medical records and billing documentation to support patient cancer policy claims, ensuring timely processing
Office Secretary
Oklahoma State Horseshoeing School
Ardmore, OK
11.2016 - 08.2018
- Delivered friendly, knowledgeable customer service by greeting guests professionally.
- Provided administrative and front-office support, including student enrollment assistance, copying, faxing, filing, and maintaining organized physical and digital records and office supplies
- Coordinated with the VA to establish student tuition funding, maintaining accurate and compliant files for Oklahoma State Accreditation Association–approved students
- Generated shipment invoices, prepared outgoing packages, and arranged courier deliveries to ensure timely and accurate order fulfillment
- Delivered phone-based customer support by answering inbound calls, providing information on products, services, policies, store hours, and scheduling appointments for horse owners
- Processed customer transactions using the QuickBooks register system, accurately handling payments and issuing receipts
- Prepared and maintained the sales floor by pricing merchandise, stocking shelves, and organizing displays to highlight featured items
Education
Bachelor of Arts - History Teacher Education
East Central University
Ada, OK05.2015
High School Diploma -
Bergman High School
Bergman, AR05.2003
Skills
Data entry
Cash handling
Shipping and receiving
Team player
Customer Service
Receptionist
Scheduling
Microsoft Office
Adaptability
Multi-tasking
Additional Information
- Cash handling accuracy
- Team player mentality
- Customer- and service-oriented
- Outgoing personality
- Professional and mature
- Strong phone and verbal communication skills
- Sorting and Labeling
- MS Office
Timeline
Office Secretary
Oklahoma State Horseshoeing School
11.2016 - 08.2018
Bachelor of Arts - History Teacher Education
East Central University
Scheduler
The Skin Clinic
2019 - Current
High School Diploma -
Bergman High School