MICHELLE NWORAH
Pearland
Summary
Motivated and results-oriented Sales Development Representative with a strong foundation in communication, relationship building, and customer engagement. Skilled in prospecting, lead generation, and pipeline management through CourseCareers' tech sales program. Experience with cold calling, LinkedIn outreach, and CRM tools such as Salesforce and HubSpot. Passionate about providing solutions that align with client needs and business objectives.
Overview
3
3
years of professional experience
Work History
EKG Technician
Memorial Hermann Texas Medical Center
12.2022 - Current
- Conducted 1,000+ diagnostic tests (ECG, Holter monitor, and Stress Test exams) with precision, directly contributing to improved patient outcomes
- Delivered complex data interpretations to physicians, demonstrating analytical and problem-solving skills
- Thrived in high-pressure situations, developing adaptability and clear communication essential for sales negotiations
- Assisted in streamlining patient diagnostic processes, showcasing an efficiency-driven mindset valuable in sales
Cardiac Rehabilitation Intern
Memorial Hermann Cardiac Rehab & Wellness Center
08.2022 - 12.2022
- Educated and guided clients on health strategies, honing skills in consultative selling and customer trust-building
- Managed and analyzed patient data to personalize care, reflecting an ability to tailor solutions based on insights
- Demonstrated leadership by coaching patients through tailored exercise plans, increasing program adherence rates
Student Ambassador
TWU Engagement Call Center
09.2021 - 03.2022
- Exceeded fundraising goals by 15% through strategic cold calling and personalized outreach to alumni and prospective students
- Maintained and updated CRM data, improving donor tracking and segmentation for targeted campaigns
- Developed rapport with stakeholders, resulting in a 30% increase in donor engagement and alumni contributions
- Utilized persuasive communication techniques to convey value, securing continued funding for university programs
Education
Tech Sales Program -
CourseCareers
01.2025
Bachelor of Science - Kinesiology - Exercise Science
Texas Woman's University
Denton, TX12.2022
Skills
- SPIN
- BANT
- Cadence
- Salesforce
- HubSpot
- Salesloft
- ZoomInfo
- Lead generation
- Outbound calling
- LinkedIn outreach
- Cold calling
- Email outreach
- Pipeline management
- Team coordination
- Strong Communication & Interpersonal Skills
- Adaptability
- Cross-Functional Collaboration
Accomplishments
- Mentorship: Played a key role in onboarding and training new EKG technicians by creating a comprehensive training document, ensuring new hires quickly adapted to diagnostic procedures and hospital protocols. Provided hands-on guidance, improving team efficiency and patient care.
- Leadership: Spearheaded workflow improvements in the EKG department, introducing structured training initiatives that increased team proficiency and reduced errors in diagnostic reporting.
- Innovation: At TWU Call Center, optimized donor outreach by refining call scripts and implementing personalized engagement techniques, resulting in a 20% improvement in call conversion rates.
Timeline
EKG Technician
Memorial Hermann Texas Medical Center
12.2022 - Current
Cardiac Rehabilitation Intern
Memorial Hermann Cardiac Rehab & Wellness Center
08.2022 - 12.2022
Student Ambassador
TWU Engagement Call Center
09.2021 - 03.2022
Tech Sales Program -
CourseCareers
Bachelor of Science - Kinesiology - Exercise Science
Texas Woman's University
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