MICHELLE O'HANLEY
Manhattan,IL
Summary
Office professional with extensive experience in fast-paced environments, demonstrating a strong work ethic, and exceptional multitasking abilities. Proficient in effective communication, learning new systems, and team collaboration.
Overview
23
23
years of professional experience
Work History
Bakery Clerk
Jewels Osco
New Lenox, IL
01.2026 - Current
- Assisted in daily bakery operations, ensuring product freshness and quality standards.
- Maintained cleanliness and organization of workstations, adhering to food safety regulations.
- Provided exceptional customer service by assisting customers with product selection and inquiries.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Customer Service Representative
H&R Block
Frankfort, IL
12.2024 - 04.2025
- Greeted and assisted clients in a fast-paced office environment.
- Handled phone communications to address client inquiries and concerns promptly. Managed scheduling and confirmation of client appointments.
- Responsible for client payment processing.
- Helped ensure all clients' needs have been met during service, both in person and over the phone.
- Maintained office cleanliness and organization of resources with team members. Other duties as assigned.
Office Clerk
Codilis and Associates
Burr Ridge, IL
07.2007 - 05.2015
- Updated customer account information in the database system accurately.
- Collaborated with multiple departments to ensure smooth operations across all areas of the business.
- Assisted with the preparation of documents by gathering data from various sources.
Office Clerk
Land America Lawyers Title
04.2003 - 04.2006
- Provided office administrative support, such as typing, filing paperwork, photocopying, scanning, and faxing documents.
- Computed, recorded, and proofread data and reports.
- Strictly adhered to the confidentiality protocol regarding client information and documents.
- Kept office records organized and supplies well-stocked for optimal team performance.
Education
Highschool Diploma -
Lincoln-Way Central
New Lenox01-2000
Skills
- Excellent verbal and written communication skills
- Experience working in a fast-paced office environment
- Customer service, client relations
- Efficient at multitasking
- Organizational skills
- Database management
- Ability to learn new systems quickly
- Team collaboration
- Problem solving
- Microsoft Office
Timeline
Bakery Clerk
Jewels Osco
01.2026 - Current
Customer Service Representative
H&R Block
12.2024 - 04.2025
Office Clerk
Codilis and Associates
07.2007 - 05.2015
Office Clerk
Land America Lawyers Title
04.2003 - 04.2006
Highschool Diploma -
Lincoln-Way Central