Michelle Ohler
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Product Specialist
Weston Kia Buick GMC
09.2017 - Current
- Assisted with demonstrations for vehicles to showcase functionality.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Optimized inventory management, ensuring timely availability of products for customers.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of vehicles and product line.
Escrow Assistant
Fidelity National Title
03.1996 - 02.2017
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Maintained open communication with lenders, brokers and borrowers.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
- Prepared estimated closing statements for buyer and seller.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Studied and clarified buyer, seller, and lender instructions to determine escrow requirements.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Forwarded title clearing documentation to title officer for approval.
- Assisted in training new employees on company procedures and best practices, promoting teamwork within the office environment.
Loan Processor
Bank Of America
02.1993 - 03.1996
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Facilitated successful loan closings by coordinating with underwriters, title companies, and attorneys throughout the process.
- Handled any conditions sent from underwriting departments.
Education
High School Diploma -
Centennial High School
Gresham, Oregon06.1991
Skills
- Customer Engagement
- Outstanding interpersonal skills
- Sales expertise
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Customer Needs Assessment
- Friendly and Patient
- Organizational Skills
- Microsoft Windows and Office
- Highly Professional
- Attention to Detail
Timeline
Product Specialist
Weston Kia Buick GMC
09.2017 - Current
Escrow Assistant
Fidelity National Title
03.1996 - 02.2017
Loan Processor
Bank Of America
02.1993 - 03.1996
High School Diploma -
Centennial High School
Similar Profiles
Ronald AttawayRonald Attaway
Salesman at Weston GMC Buick KIA DealershipSalesman at Weston GMC Buick KIA Dealership
Ryan RobinsonRyan Robinson
Sales/Finance Mgr at Stoops Buick GMC, Stoops Buick GMCSales/Finance Mgr at Stoops Buick GMC, Stoops Buick GMC
Gabriel PenaGabriel Pena
Auto Technician at Shortline Buick GMC, Suss Buick Pontiac GMCAuto Technician at Shortline Buick GMC, Suss Buick Pontiac GMC