Michelle Ohrazda
Pinellas Park
Summary
Skilled Pharmacy Operations Manager with a broad background in managing day-to-day pharmacy operations, improving workflow efficiency and ensuring regulatory compliance. Strong focus on patient services and team leadership, consistently driving high standards for quality care. Proficient in managing support staff, overseeing inventories and working with patients to provide top-notch support. Well-organized, efficient, and diligent about preventing errors.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
St. Petersburg
12.2018 - Current
- Managed daily pharmacy operations to ensure compliance with company policies.
- Supervised pharmacy staff to maintain high levels of customer service.
- Coordinated inventory management and supply chain processes for medication stock.
- Implemented training programs for new employees on pharmacy protocols.
- Ensured accurate prescription filling by overseeing workflow processes.
- Monitored regulatory changes and updated pharmacy practices accordingly.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Recruited, hired, trained, coached, evaluated, and supervised staff members within the department.
- Coordinated with insurance companies regarding billing issues or payment disputes.
Restaurant Manager
Outback Steakhouse
St. Petersburg
02.2017 - 11.2018
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff to maintain high performance and service standards.
- Coordinated inventory management to ensure adequate stock levels at all times.
- Developed schedules for staff to optimize labor efficiency and coverage needs.
- Oversaw financial transactions, ensuring accurate cash handling procedures were followed.
- Resolved customer complaints promptly to uphold brand reputation and guest loyalty.
- Collaborated with kitchen staff to streamline food preparation processes for timely service.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Coached staff on strategies to enhance performance and improve customer relations.
Restaurant Manager
Olive Garden Restaurant
St. Petersburg
01.1999 - 12.2016
- Managed daily restaurant operations to ensure smooth service and customer satisfaction.
- Trained and supervised staff to maintain high performance and service standards.
- Coordinated inventory management to ensure adequate stock levels at all times.
- Developed schedules for staff to optimize labor efficiency and coverage needs.
- Implemented health and safety protocols to comply with regulatory requirements.
- Oversaw financial transactions, ensuring accurate cash handling procedures were followed.
- Resolved customer complaints promptly to uphold brand reputation and guest loyalty.
- Collaborated with kitchen staff to streamline food preparation processes for timely service.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Ensured compliance with all food safety regulations and sanitation standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
Bachelor of Arts - Business Administration And Management
Indiana University South Bend
South Bend, IN 08.1997 - 05.2001
Skills
- Pharmacy operations
- Drug inventory management
- Regulatory compliance
- Workflow optimization
- Customer relationship management
- Conflict resolution
- Insurance billing
- Purchasing management
- Pharmacy software proficiency
- Training and mentoring
- Immunizations
- Performance metrics
- Budget administration
- Quality assurance controls
- Staff management
Certification
- Florida state licensed Pharmacy Technician
- PTCE certification
- Immunization certification
Timeline
Pharmacy Operations Manager
Walgreens
12.2018 - Current
Restaurant Manager
Outback Steakhouse
02.2017 - 11.2018
Restaurant Manager
Olive Garden Restaurant
01.1999 - 12.2016
Bachelor of Arts - Business Administration And Management
Indiana University South Bend
08.1997 - 05.2001