Michelle Oliver
Cheektowaga,NY
Summary
Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Overview
13
13
years of professional experience
Work History
Claims Supervisor
GEICO, Government Employees Insurance
07.2017 - Current
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Optimized case management with establishment of best practices.
- Built talented teams ten claims administrators dedicated to timely and compliant resolutions.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Determined proper course of action for claims processing.
Senior Bodily Injury Adjuster
GEICO, Government Employees Insurance
02.2013 - 07.2017
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Documented all investigation activity and presented reports to management.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Substantiated legitimate claims and denied unjustified claims.
- Negotiate bodily injury settlement agreements to resolve disputes.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Worked with insurance staff council to manage handling of bodily injury settlements, including the litigation process
Complex Claims Adjuster
GEICO, Government Employees Insurance
06.2010 - 02.2013
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Documented all investigation activity and presented reports to management.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Education
No Degree - Business Courses
Erie County Community College
BuffaloBachelor of Arts - Creative Writing
Medaille University
Buffalo, NY06.2010
High School Diploma -
Lancaster High School
Lancaster, NY06.2006
Skills
- Conflict Resolution Tactics
- Claims Investigation and Research
- Customer Experience
- Customer Retention
- Organization and Planning
- Claims Analysis
- Quality Assurance
- Liability Management
- Team Meetings
- Litigation Management
- Team Motivation
- Human Resources Knowledge
State Licenses
Up to date state licenses in Connecticut, Rhode Island, Vermont, and New Hampshire
Timeline
Claims Supervisor
GEICO, Government Employees Insurance
07.2017 - Current
Senior Bodily Injury Adjuster
GEICO, Government Employees Insurance
02.2013 - 07.2017
Complex Claims Adjuster
GEICO, Government Employees Insurance
06.2010 - 02.2013
No Degree - Business Courses
Erie County Community College
Bachelor of Arts - Creative Writing
Medaille University
High School Diploma -
Lancaster High School