Michelle Ortega Bonilla
Hempstead,NY
Summary
Proven to excel in high-pressure environments, I leveraged my hospitality service expertise and strong work ethic at Morton’s The Steakhouse to enhance guest experiences through efficient multitasking and exceptional customer service. Collaborating effectively with teams, I played a key role in streamlining operations and elevating customer satisfaction, showcasing my ability to manage both security and hospitality demands adeptly.
Overview
6
6
years of professional experience
Work History
Server
Morton’s The Steakhouse
03.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Security
Us Open Tennis Championships
08.2022 - 09.2024
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Coordinated with management to develop and implement security policies and procedures, leading to more robust security framework.
- Updated software to safeguard against security flaws.
Restaurant Hostess
Toast Coffeehouse
08.2021 - 12.2021
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Team Member
White Castle Restaurant
12.2018 - 02.2021
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
Hempstead High School
Hempstead, NY06.2020
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Exceptional customer service
- Hospitality service expertise
- Customer service
- Team collaboration
Timeline
Security
Us Open Tennis Championships
08.2022 - 09.2024
Restaurant Hostess
Toast Coffeehouse
08.2021 - 12.2021
Server
Morton’s The Steakhouse
03.2021 - Current
Team Member
White Castle Restaurant
12.2018 - 02.2021
High School Diploma -
Hempstead High School
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