Michelle Pablo
Summary
Dynamic leader with extensive experience in retail management, emphasizing operational excellence and team performance. Proven ability to train and develop high-performing teams while driving sales and improving customer satisfaction.
Overview
12
12
years of professional experience
Work History
Lead Sales Associate
Williams-Sonoma
Palm Desert
12.2022 - Current
- Consistently exceed personal and store sales goals through relationship-based selling.
- Delivered best-in-class customer experience while managing multiple tasks in fast-paced environment.
- Collaborated with leadership to uphold brand standards and enhance daily floor operations.
- Trained new associates on product knowledge and customer service techniques to improve team effectiveness.
- Execute all operational transactions accurately, supporting inventory integrity and store efficiency.
Copyright Editor
DIGITAL WEB DESIGN
Palm Desert
01.2021 - 12.2022
- Edited copyright materials and analyzed market data to pinpoint underserved U.S. cities for strategic outreach.
- Edited diverse content for digital platforms to enhance clarity and engage target audiences.
- Managed multiple concurrent projects while maintaining strong attention to detail and meeting deadlines.
- Built 50+ consumer-facing websites designed to help pet owners locate veterinarians.
Store Manager
Soma
Palm Desert
02.2018 - 12.2020
- Managed daily store operations, ensuring compliance with company policies to maintain operational integrity.
- Recruited, trained, and developed a high-performing sales team aligned with company culture.
- Established clear expectations through regular coaching and performance feedback, fostering team accountability and alignment.
- Analyzed KPIs and sales data to prioritize business needs, drive revenue, and maximize profitability.
- Oversaw scheduling, payroll management, merchandising standards, and operational processes.
- Oversaw visual merchandising, enhancing store aesthetics to attract and engage customers.
Associate Manager / Acting Store Manager
J.Crew
Palm Desert
10.2016 - 01.2018
- Led sales initiatives and enhanced customer satisfaction through effective floor leadership and staff engagement.
- Maintained operational excellence and visual merchandising standards, ensuring consistent brand presentation.
- Coordinated payroll planning and scheduling to align with store traffic patterns and meet business requirements.
Store Manager
Lorna Jane
Palm Desert
10.2014 - 01.2016
- Opened new retail location, overseeing merchandising, hiring, and training full staff to ensure seamless launch.
- Developed processes, service standards, and team culture to align with brand expectations and enhance customer experience.
- Consistently drove sales, customer relationships, and operational execution.
Skills
- Sales strategy
- Sales forecasting
- Sales promotions
- Customer relationship management
- Product presentation
- Retail analytics
- Inventory management
- Store layout design
- Operational compliance
- Process improvement
- Performance assessment
- Team building
Additional Information
- Open Availability: Fully available for mornings, evenings, weekends, holidays, and peak business periods.
- Physical Requirements: Able to lift/mobilize up to 75 lbs.; comfortable standing, walking, and leading the sales floor for long periods.
- Leadership Strengths: People-first approach, strong coaching ability, and proven skill in motivating teams to exceed sales and service goals.
- Operational Expertise: Proficient in POS systems, scheduling, payroll awareness, inventory processing, stock replenishment, and daily retail operations.
- Customer Experience Focus: Known for creating a welcoming environment, building rapport, and resolving issues quickly to ensure a positive brand experience.
- Communication Skills: Strong written and verbal communicator with experience conducting coaching
- sessions, delegating tasks, and leading team meetings.
- Diversity & Inclusion Alignment: Dedicated to fostering a supportive, inclusive workplace aligned with Williams-Sonoma’s People First philosophy.
- Professional Development: Highly committed to ongoing learning, leadership development, and cross-brand career growth opportunities.
Timeline
Lead Sales Associate
Williams-Sonoma
12.2022 - Current
Copyright Editor
DIGITAL WEB DESIGN
01.2021 - 12.2022
Store Manager
Soma
02.2018 - 12.2020
Associate Manager / Acting Store Manager
J.Crew
10.2016 - 01.2018
Store Manager
Lorna Jane
10.2014 - 01.2016