MICHELLE PACHECO
Duly Health and Care
Tinley Park,IL
12
years of professional experience
Experience in customer/patient interactions, and service solutions. Skilled in navigating high-stress situations. My approach prioritizes clear communication and organizational excellence. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team player. Adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service..
Work History
Surgery Scheduler
6 Months- Collaborated with surgeons and nursing staff to facilitate efficient workflow and address scheduling conflicts promptly.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Managed electronic medical records to maintain accurate patient information and streamline scheduling processes.
- Communicated effectively with patients regarding appointment details, ensuring clear understanding of pre-operative instructions.
Patient Services Representative
6 Months- Managed high volume of patient calls to ensure timely assistance and support
- Create patient charts/schedule appointments
- Verify insurance, collect balances
- Processed patient referrals and authorization requests
Patient Financial Services Representative
3 Years 6 Months- Develop surgery estimates for insured and uninsured patients, ensuring transparency in costs
- Collect patient balances, negotiate payment arrangements
- Create surgery estimates for patients with and without insurance
- Managed medical records efficiently, completed FMLA/Disability paperwork
DMV Field Services Technician
3 Years 5 Months- Verify documentation for vehicle title transfers, registration, DL/ID transactions
- Calculate state sales tax, collect license and registration fees
- Reinstatement of vehicle registration and driver’s license
- Conduct written exams and vision tests
Education
High School Diploma
Skills
Medical billing
CPT codes
ICD-10
Medical Terminology
Familiar with EPIC systems
Patient Collections
Insurance verification
Time management
Adaptability
Strong communication
Detail oriented
Timeline
Surgery Scheduler
Duly Health and Care
02.2026 - CurrentRead More
Patient Services Representative
Advanced Orthopedic & Spine Care
07.2025 - 01.2026Read More
Patient Financial Services Representative
Reno Orthopedic Center
09.2018 - 03.2022Read More
DMV Field Services Technician
Nevada Department of Motor Vehicles
06.2014 - 11.2017Read More
North Valleys Highschool
High School Diploma
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