Michelle Palacios
Colorado Springs,USA
Summary
Experienced Caregiver and Front desk associate with a strong focus on patient care, communication, and problem resolution. Skilled in multitasking and supporting personal needs while ensuring compliance with HIPAA regulations. Proficient in Spanish and with a proven track record of providing exceptional customer service and family support. Demonstrated ability to work effectively in a team and train new hires.
Overview
2
2
years of professional experience
Work History
Patient Access Specialist
Colorado Springs Neurological Associates
02.2025 - 07.2025
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
Resident Care Aid/ Trainer
Watercrest
09.2024 - 12.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Trained and mentored new personnel hired to fulfill memory care and assisted living roles
Care Manager/Trainer
MorningStar at BearCreek
02.2024 - 08.2024
- Built relationships with patients to encourage trust, listening to and interpreting needs and concerns
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences
- Monitored vital signs and reported changes to the appropriate medical personnel
- Helped patients move in and out of beds, baths and wheelchairs
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Caregiver
The June at Westover Hills
08.2023 - 01.2024
- Assisted residents in activities of daily living to maintain health and dignity
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Provided compassionate care to elderly patients, adapting to their individual needs and preferences
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
Education
High School Diploma -
William J. Brennan High School
06.2015
Associate of Applied Science - Nursing
Galen College of Nursing
San Antonio, TXNo Degree - Medical Assistant
MedCerts
Colorado Springs, CO01-2026
Skills
- Medical chart documentation
- Safe Patient Transportation
- Time Management
- Multitasking and Organization
- Dementia Care
- Behavior redirection
- Hoyer Lifting Equipment
- Elderly Care
- New Hire Training
- Medical terminology
- Appointment scheduling
- Front desk operations
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Specialist
Colorado Springs Neurological Associates
02.2025 - 07.2025
Resident Care Aid/ Trainer
Watercrest
09.2024 - 12.2024
Care Manager/Trainer
MorningStar at BearCreek
02.2024 - 08.2024
Caregiver
The June at Westover Hills
08.2023 - 01.2024
High School Diploma -
William J. Brennan High School
Associate of Applied Science - Nursing
Galen College of Nursing
No Degree - Medical Assistant
MedCerts
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