Michelle Palafox
Modesto,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Sales/Solutions Specialist
Verizon Wireless
Modesto, CA
08.2022 - 12.2025
- Developed tailored sales solutions to meet customer needs and enhance service satisfaction.
- Collaborated with cross-functional teams to streamline sales processes and improve client engagement.
- Trained new staff on product offerings and sales techniques, fostering a knowledgeable sales team.
- Analyzed customer feedback to identify trends and drive improvements in service delivery.
Receptionist
Western Dental
Modesto
05.2022 - 08.2022
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and dental staff, enhancing service delivery and patient satisfaction.
- Processed insurance claims and verified patient coverage, maintaining accuracy in financial transactions.
- Maintained organized patient records using electronic health record systems, improving data retrieval efficiency.
Lead Brand Representative
Hollister
Modesto, CA
06.2018 - 07.2022
- Led brand initiatives to enhance customer engagement and drive sales growth.
- Developed and implemented training programs for new brand representatives, improving team performance.
- Collaborated with marketing teams to create promotional campaigns aligned with brand strategy.
- Analyzed market trends to inform strategic decisions and optimize product placement.
Barista
Starbucks
Modesto, CA
10.2021 - 06.2022
- Prepared high-quality espresso beverages using standardized recipes and equipment.
- Maintained cleanliness and organization of workspace to ensure efficient service delivery.
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Assisted in training new team members on beverage preparation and customer interaction protocols.
Behavior Technician
B.E.S.T Autism Services
Modesto, CA
02.2020 - 10.2021
- Implemented individualized treatment plans to support skill development in children with autism.
- Collaborated with multidisciplinary teams to ensure consistent application of behavioral strategies.
- Monitored and documented client progress, adjusting interventions based on data analysis.
- Trained and mentored new staff on behavior intervention techniques and client engagement methods.
Sales/Technical Support Representative
Boost Moblie
Modesto, CA
01.2019 - 06.2020
- Resolved technical issues for customers through effective troubleshooting and problem-solving techniques.
- Assisted users with device activation, account management, and billing inquiries via multiple communication channels.
- Educated customers on product features, enhancing user experience and satisfaction with Boost Mobile services.
- Streamlined support processes by documenting frequently asked questions and developing training materials for new hires.
Education
Early Interventionist - Child Development
Modesto Junior College
Modesto, CA05.2022
High School Diploma -
Modesto High School
Modesto, CA05.2018
Skills
- Sales process optimization
- Objection handling
- Sales strategy development
- Customer service
- Problem-solving
- Multitasking Abilities
- Reliability
- Verbal and written communication
- Time management abilities
- CRM proficiency
Languages
Spanish
Native or Bilingual
Timeline
Sales/Solutions Specialist
Verizon Wireless
08.2022 - 12.2025
Receptionist
Western Dental
05.2022 - 08.2022
Barista
Starbucks
10.2021 - 06.2022
Behavior Technician
B.E.S.T Autism Services
02.2020 - 10.2021
Sales/Technical Support Representative
Boost Moblie
01.2019 - 06.2020
Lead Brand Representative
Hollister
06.2018 - 07.2022
Early Interventionist - Child Development
Modesto Junior College
High School Diploma -
Modesto High School