Michelle Pantojas
Jericho Road Community Health Center
BUFFALO
19
years of professional experience
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Work History
Manager
10 Years 4 Months- Train staff, hire new staff accordingly, annual evaluation, probationary evaluation, staff schedule, payroll approval, accountability, standardization, follow policy and procedure, approval/denial staff time off request, compensation recommendations to executive team. Prompt response to emails.
- Patient Navigator manager, Prior Authorization manager, Health Information manager, Site office manager, front office manager, performance data manager. Front office Lead.
Community Health Worker
1 Year 6 Months- Processed Imaging Prior Authorization, outreach for imaging that we didn’t get results back from patients. Help support patients accordingly. Schedule referral appointments. Front office lead.
Store Manager
4 Years 10 Months- Run store operations on a daily basis, staff scheduling, make sure staff is following policy and procedures, orders, cashier, cleaning, merchandising, monthly budget, evaluations, payroll approval, time off approval/denial.
Education
Medical Office Assistant Certificate - Medical Terminology
Front office reception training, Medent training, scheduling appointments, phone ethic, basic billing, MS word, medical terminology, customer service.
H.S. Diploma - Business Administration Major
Skills
Speak
read and write Spanish
Customer services
Problem solving
Creative thinking
Medent/EMR
Team Player
Great communication
Excel
MS Word
Outlook
Type 40+ wpm
Share Point
Medical Terminology
Staff training and development
Timeline
Manager
Jericho Road Community Health Center
04.2016 - CurrentRead More
Community Health Worker
Neighborhood Health Center
09.2014 - 03.2016Read More
Store Manager
Aldi
08.2007 - 06.2012Read More
Harry Van Arsdale
H.S. Diploma from Business Administration Major
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Adult Learning Center
Medical Office Assistant Certificate from Medical Terminology
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