Michelle Patterson
Port Richey,Florida
Summary
I have over 10 years of customer service experience. I can provide outstanding customer service skills and problem solving. I excel in turning disorganized environments into smooth running operations to improve accuracy and efficiency. I can demonstrate professionalism, punctuality, and loyalty while utilizing my service mindedness to support both colleagues and guests. I also posses the ability to multitask and prioritize a complex workload under time constraints.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Industrious Bartender with broad experience in variety of bars. Remains calm and poised in fast-paced environments. Prepared to handle high-volume service situations.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Sales Floor Associate
Hutson’s Discount Groceries
Port Richey
02.2024 - 05.2024
- Greeted customers upon entering store and provided assistance in locating desired items.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Operated cash register to process customer purchases accurately and efficiently.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Lead Bartender
The Urban Oak Grill and Bar
Port Richey, FL
09.2022 - 10.2023
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Prepared mixed drinks according to standard recipes.
- Verified the age of customers purchasing alcoholic beverages.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender
Busters Sports Bar
Port Richey
04.2022 - 06.2022
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Upsold customers from shelf to premium brands to help boost sales.
Bartender/Server
Ruby Tuesday's
Port Richey
04.2021 - 04.2022
- Greeted customers and provided excellent customer service.
- Take customers drink and if necessary take appetizers order
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Place order and bring out appetizers, checking to see if guests need refills, condiments, etc
- Pre bus section (clearing empty plates, cups, etc.)
- Bring out entree orders to tables, ask if they would be interested in deserts
- Bring out check, clear tables, collect payment and bring change.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Education
High School Diploma -
North Nicholas High School
06.2012
Skills
- Team Leader
- Multitasker
- Outgoing
- Timely
- Reliable
- Organized
- Product Promotion
- Food Service
- Health codes compliance
- Suggestive Selling
- Beverage Preparation
- Payment Processing
- Customer service expertise
- Anticipating guest needs
- Cash Register Operation
- Professional Appearance
- Engaging personality
- Outstanding customer service
- Marketing and sales experience
- Organizational ability
Additional Information
If there are two things that being a single mom of three school age children has taught me, they are this; 1. Have patience with everyone and 2. Have common sense. You need to have patience when dealing with someone who lacks common sense. And you need to have common sense to know when to be patience or eager. I am eager to begin a new career path and I have the patience to work my way up the later and to grow in this company.
Timeline
Sales Floor Associate
Hutson’s Discount Groceries
02.2024 - 05.2024
Lead Bartender
The Urban Oak Grill and Bar
09.2022 - 10.2023
Bartender
Busters Sports Bar
04.2022 - 06.2022
Bartender/Server
Ruby Tuesday's
04.2021 - 04.2022
High School Diploma -
North Nicholas High School