Overview
Work History
Education
Skills
Languages
Timeline
Generic

Michelle Paz

Miami

Overview

9
9
years of professional experience

Work History

Guest Services

E11EVEN Miami
Miami
11.2018 - Current
  • Maintain a balanced POS system, keeping track of all financial transactions throughout the shift.
  • Monitor cash flow and report any discrepancies to management.
  • Address and resolve any guest issues, complaints, and special requests, ensuring that concerns are resolved promptly and professionally.
  • Help manage coordinating table bookings and front door inside sales.
  • Ensure the venue remains clean, organized, and welcoming at all times.

Lead Hostess

Finka Table And Tap
Miami
09.2016 - 01.2018
  • Oversee and lead the host/hostess team, ensuring proper execution of guest greeting and seating.
  • Train new host/hostess team members on company policies, procedures, and customer service standards.
  • Assign duties and manage the flow of the front-of-house team to ensure efficiency.
  • Handling booking reservations, ensuring accuracy and proper communication with the waitstaff and kitchen staff.
  • Scheduling and managing shifts for other hosts/hostesses to ensure sufficient coverage.

Education

Associate of Arts - Criminal Justice

Miami Dade College
Miami, FL
05-2019

Skills

  • Communication
  • Sales and Marketing
  • Financial Management
  • Customer Service
  • Time Management
  • Attention to detail
  • Guest relations
  • Upselling

Languages

  • English
  • Spanish

Timeline

Guest Services

E11EVEN Miami
11.2018 - Current

Lead Hostess

Finka Table And Tap
09.2016 - 01.2018

Associate of Arts - Criminal Justice

Miami Dade College

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Michelle Paz