Michelle Paz
Miami
Overview
9
9
years of professional experience
Work History
Guest Services
E11EVEN Miami
Miami
11.2018 - Current
- Maintain a balanced POS system, keeping track of all financial transactions throughout the shift.
- Monitor cash flow and report any discrepancies to management.
- Address and resolve any guest issues, complaints, and special requests, ensuring that concerns are resolved promptly and professionally.
- Help manage coordinating table bookings and front door inside sales.
- Ensure the venue remains clean, organized, and welcoming at all times.
Lead Hostess
Finka Table And Tap
Miami
09.2016 - 01.2018
- Oversee and lead the host/hostess team, ensuring proper execution of guest greeting and seating.
- Train new host/hostess team members on company policies, procedures, and customer service standards.
- Assign duties and manage the flow of the front-of-house team to ensure efficiency.
- Handling booking reservations, ensuring accuracy and proper communication with the waitstaff and kitchen staff.
- Scheduling and managing shifts for other hosts/hostesses to ensure sufficient coverage.
Education
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL05-2019
Skills
- Communication
- Sales and Marketing
- Financial Management
- Customer Service
- Time Management
- Attention to detail
- Guest relations
- Upselling
Languages
- English
- Spanish
Timeline
Guest Services
E11EVEN Miami
11.2018 - Current
Lead Hostess
Finka Table And Tap
09.2016 - 01.2018
Associate of Arts - Criminal Justice
Miami Dade College