Michelle Perez
Pasadena,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Assistant Property Manager
Allied-Orion Group
Houston Tx
11.2021 - Current
- Coordinated tenant communications and resolved issues to enhance resident satisfaction.
- Oversaw lease documentation management and ensured adherence to property regulations.
- Processed maintenance requests and collaborated with vendors for timely service delivery.
- Developed and implemented marketing strategies to attract new residents.
- Executed thorough verification of income, assets, and expenses, ensuring meticulous tracking of files for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed security deposit refunds.
- Collected and maintained careful records of rental payments and payment dates.
Medical Receptionist
Amigos Clinic
Pasadena, TX
04.2007 - 01.2011
- Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
- Coordinated communication between patients and healthcare providers, ensuring accurate information exchange.
- Maintained electronic health records with a focus on data accuracy and confidentiality compliance.
- Trained new staff on office procedures and software systems to improve team performance.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Streamlined appointment scheduling to enhance doctor availability.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Customer Service Cashier
Academy Sports Outdoors
Pasadena, TX
07.2006 - 11.2009
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and concerns to enhance satisfaction levels.
- Assisted in training new cashiers on operational procedures and service standards.
- Ensured accurate cash handling and balanced registers at end of shifts.
- Monitored inventory levels, restocking items as necessary to maintain availability.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Learned duties for various positions and provided backup at key times.
Education
No Degree - Billing And Coding
San Jacinto College
Pasadena, Texas, TXHigh School Diploma -
Pasadena Memorial High School
Pasadena, TX05-2006
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Payment management
- Appointment scheduling
- Data entry
- Administrative leadership
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Property Manager
Allied-Orion Group
11.2021 - Current
Medical Receptionist
Amigos Clinic
04.2007 - 01.2011
Customer Service Cashier
Academy Sports Outdoors
07.2006 - 11.2009
No Degree - Billing And Coding
San Jacinto College
High School Diploma -
Pasadena Memorial High School