Michelle Petersen
Salt Lake City,UT
Summary
Career Summary: Over 30 years of professional experience including Business Management, Operations Management, Customer Service,Human Resources, Outside and Retail Sales. Responsible for the preparation and management of corporate financial documents, business plans, revenue forecasts, accounts payables, receivables, consulting, and auditing. Developed strong leadership and problem-solving skills and consider my greatest accomplishment to be the many long-term relationships I have maintained with clients and co-workers throughout my career.
Overview
30
30
years of professional experience
Work History
Business & Operations Manager
Cubes Self Storage
12.2018 - 02.2024
- 5 locations in Utah and 3 locations in Washington State
- Provide operating and business leadership
- Developed business plans, while doing a recap for previous year to send to investors and banks
- Created and monitored budgets and implemented store goals and objectives
- Figured out new ideas to build revenues and cut expenses
- Full knowledge of all building maintenance and how/when to have everything serviced
- Responsible for maintaining relationships and experiences of over 5,000 tenants
- Tracked Demand while adjusting street rates, reviewing competition, trade areas, and phone calls
- All human resource responsibilities o Hiring, training, and terminations of staff o Created employment manual o Benefits – Implemented healthcare plans, HSA, time off, and IRA o Payroll o Work Comp
- Developed online marketing and pricing strategies through DA and SEO o Oversaw 2 website developments
- Streamlined business processes by analyzing current procedures and implementing necessary improvements
- Increased overall efficiency by automating repetitive tasks and optimizing workflow
Owner/ Office Manager & Account Executive
Dark Star Productions, LLC
10.2016 - 12.2022
- Managed the procedural operations of Executives Offices
- Responsible for accounts payable, receivable, billing and compiling corporate taxes
- Created Dark Star's PPM and Operations manual
- File and retrieve corporate documents, records, and reports
- Arranging corporate events
- Developed new transportation routes making it more cost-effective
- Providing astounding customer service to all of our clients as well as building new relationships
Executive Assistant & Office Manager
RHA Ventures
02.2013 - 10.2016
- RHA Ventures, KAM Investments, KAM Properties, KAM Mayfield
- Financial procedures for 23 entities - including accounts payable, receivable and payroll Compiling corporate taxes and financial documents for accountant
- Maintaining bank accounts through QuickBooks
- Management of office and company building
- Creating and maintaining calendar and appointments
- Scheduling domestic and international travel, prepared itineraries and completed travel expense reports
- Scheduling conferences, ordering food, set up and take down of events
Cosmetics Department Manager
Nordstrom, Inc
05.1999 - 07.2016
- Managing staff while responsible for hiring and training new employees
- Scheduling for daily business as well as special events
- Organizing and managing large promotional events
- Building customer relations and driving sales through clientele development
- Achieving and maintaining sales, bookings and personal goals
- Product preparation from ordering to returning merchandise to vendors
- Well-respected customer service representative recognized for having excellent customer service and problem resolutions skills
- Provided solutions for difficult customer and employee relations with insightful and fresh perspective
- Increased customer satisfaction by providing personalized consultations and product recommendations
- Boosted sales revenue by implementing effective merchandising and visual displays
Co-Owner/ Human Resources Manager/ Account Executive & Sales Manager
Turner Telecommunications, Inc
05.1998 - 04.2013
- Structuring a staff of highly qualified individuals, recognizing their strengths and utilizing them effectively
- Promoted employee goals and career growth with quarterly and annual performance reviews
- Developed continuing education programs for the evolution of the telecom industry
- Accomplished outside Sales Manager and Account Executive producing the highest number of new accounts
- Including such companies as IHC, Robert J Debry, Kiddie Kandids, etc
- Prepared financial and reporting documents including invoices, taxes, and audit forms
- Maintained bank accounts, ledgers, and payroll
- Implemented training programs for new hires and advanced education
- Employee Relations – Develop/implement employee incentives/reward programs
- Handle all employee relations matters/complaints, including conducting investigations and complaint resolution
Sales Manager
Nordstrom, Inc, Woman's Shoes
06.1994 - 04.1999
- Started in Sales with the Women's Shoe Department and was promoted to Manager after three months
- Responsibilities included supervising a staff of 20 for multiple shifts, maintaining selling costs, scheduling and maintaining and ordering inventory
- Tracked and performed employee reviews and sales reports
- Responsible for all cash-room financial procedures while working in the Customer Service department
- Maintained ‘personal shoppers' (loyal customers) by pre-selling merchandise prior to sales events
- Received regional recognition while in management for maintaining a 50% increase every month
- I also won an award for outstanding customer service
- Built long-lasting client relationships through excellent customer service and consistent followups
Education
Associate of Applied Science - Political Science
San Diego Miramar College
Paralegal Certificate
Cal State San Bernardino
San Bernardino, CASkills
- Software Skills: Microsoft Office, Word, and Excel
- QuickBooks
- Westlaw
- Budgeting and forecasting
- Professional rapport
- Financial Management
- Workforce Planning
- Relationship building and management
- Business Development
- Operations Management
- Business Planning
- Staff Management
- Business Forecasting
- Project Management
- Strategic Planning
Timeline
Business & Operations Manager
Cubes Self Storage
12.2018 - 02.2024
Owner/ Office Manager & Account Executive
Dark Star Productions, LLC
10.2016 - 12.2022
Executive Assistant & Office Manager
RHA Ventures
02.2013 - 10.2016
Cosmetics Department Manager
Nordstrom, Inc
05.1999 - 07.2016
Co-Owner/ Human Resources Manager/ Account Executive & Sales Manager
Turner Telecommunications, Inc
05.1998 - 04.2013
Sales Manager
Nordstrom, Inc, Woman's Shoes
06.1994 - 04.1999
Associate of Applied Science - Political Science
San Diego Miramar College
Paralegal Certificate
Cal State San Bernardino
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