Michelle Petrello
Chesapeake,VA
Summary
Highly-motivated hvac warranty admin with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
2001
2001
years of post-secondary education
Work History
Warranty Administrator
Bell Cow Heating And Cooling
Portsmouth, VA
12.2024 - Current
- Input work orders into property management, warranty and vendor portals
- Dispatching and efficiently managing technicians schedules.
- Processed warranty claims for residential heating and cooling systems.
- Coordinated with service technicians to gather relevant documentation.
- Order parts and complete systems and kept customers updated
- Maintained accurate records of claims and customer communications.
- Updated warranty tracking systems to reflect current status of claims.
- Communicated effectively with customers to provide timely updates on claims.
- Developed and maintained relationships with vendors, suppliers, and other third-party providers related to warranty services.
- Experience with Hvac software e.g Front Door, Pest Pac and multiple other portals.
- Utilized problem solving skills to resolve customer disputes quickly and efficiently.
Shift Leader
Walgreens
Chesapeake, Virginia
02.2014 - Current
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Scheduled team members for shifts based on business needs and customer demand.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Resolved customer complaints promptly and professionally.
- Analyzed sales data to identify trends and areas for improvement.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Assit in pharmacy answering phones and helping patients in store
Front Desk Ast. Manager
Pinboys at the beach
Virginia Beach, Virginia
02.2001 - 07.2013
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Answered multi phone lines and directed calls to where they were needed
- Collect, count and validated nightly funds and prepared bank deposits
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Great Bridge High School
Chesapeake, VASkills
- Proficient in working under pressure
- Production Scheduling
- Customer Service Management
- Staff Training and Development
- Flexible Schedule
- Problem-Solving
- Employee Scheduling
- POS System Operation
- Goal Setting and Tracking
- Decision-making capabilities
- Strong verbal and written communication
- HVAC software usage
- Schedule management
- Attention to detail
- Claim processing
- Appointment booking
- Time management
- Microsoft office
- Recordkeeping skills
Timeline
Warranty Administrator
Bell Cow Heating And Cooling
12.2024 - Current
Shift Leader
Walgreens
02.2014 - Current
Front Desk Ast. Manager
Pinboys at the beach
02.2001 - 07.2013
High School Diploma -
Great Bridge High School