Michelle Pham
East Lansing,MI
Summary
Hello, my name is Michelle! I am a full-time student, working to provide for myself and my education. I have experience in hospitality, known for high productivity, and efficient task completion. I specialize in skills related to customer service, order accuracy, and time management. I excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Sidecar Slider Bar
East Lansing, Michigan
07.2024 - Current
- While working at Sidecar, I gained experience as a host, food runner, and server.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stayed informed about daily specials, new menu items, promotions.
Sales Associate
GNC Live Well
Southgate, Michigan
12.2023 - 10.2024
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Engaged customers in friendly, professional dialogue to determine needs.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped customers find specific products, answered questions, and offered product advice.
- Tracked sales performance metrics to identify trends in market place.
- Computed purchases and received and processed cash or credit payment.
- Organized store by returning merchandise to proper areas and restocked displays.
- Worked with fellow sales team members to achieve group targets.
Child Caregiver
Care.com Inc
Saint Clair, Michigan
01.2022 - 08.2024
- Developed individual care plans for children based on their needs and interests.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Prepared nutritious meals and snacks to meet dietary needs and preferences.
- Helped toddlers transition into pre-school settings through supportive guidance.
- Administered medication in accordance with physician's instructions.
Receptionist Coordinator
NT Nails
Novi, Michigan
04.2021 - 08.2022
- Greeted visitors and provided information about the company.
- Maintained accurate records of customer interactions and transactions.
- Computed balances, totals or commissions to support accounting team.
- Assisted in resolving customer complaints or inquiries in a timely manner.
- Updated internal databases with new client information.
- Answered phone calls and redirected them to appropriate staff members.
- Scheduled appointments for customers with necessary staff members.
Education
Some College (No Degree) - Human Biology
Michigan State University
East Lansing, MISkills
- Team member support
- Sales techniques
- Food sales and promotion
- Calm demeanor
- Strong work ethic
- Cash handling
- Guest engagement
- Effective customer upselling
Certification
- CPR Certified
Languages
Vietnamese
Professional
Timeline
Server
Sidecar Slider Bar
07.2024 - Current
Sales Associate
GNC Live Well
12.2023 - 10.2024
Child Caregiver
Care.com Inc
01.2022 - 08.2024
Receptionist Coordinator
NT Nails
04.2021 - 08.2022
Some College (No Degree) - Human Biology
Michigan State University