Michelle Phillips

Sourced and screened qualified drivers for various transportation roles.

Maintained communication with candidates throughout the recruiting process.

Conducted initial phone screens to determine candidate qualifications.

Managed candidate activity within Applicant Tracking System (ATS).

Communication between departments by managing call and email efficiently.

Tracking of loads and breakdown correspondence with customers by phone and/or email.

Provide excellent customer service to all business partners and independent contractors.

Dispatch and arrive loads for independent contractors who call into the Rapid Response Team. Provide assistance and information to independent contractors who have broken down, and notify origin and destination terminals, and line haul.

Follow up on breakdowns and delayed loads due to weather, or general maintenance issues. Trailer management (Samsara, SkyBitz, and Xtra Lease).

Continually updating my knowledge of current regulations to CRST's hiring guidelines. Conducted phone screens, and managed candidate’s pipelines. Prequalify drivers.

Inform applicants about the operations, benefits, pay, and different job opportunities. Schedule and arrange drug tests, travel, and lodging for applicants to attend orientation.

Pre-screen CDL driver candidates and determine applicant qualifications by discussing job requirements, analyzing responses, checking references, reviewing driving records, conducting background checks, and performing drug screens, etc.

Develop effective recruiting plans and strategies.

Maintain compliance with all federal and state regulations, including the Department of Transportation (DOT).

Maintain ads for the corporate website of driver opportunities.

Deliver new-hire orientation to candidates during the employment process.

Participated in on-call rotation and reviewed driver qualifications to place in positions.